Technical Account Manager - VoIP, SIP, SaaS

JR United Kingdom; England; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Customer Experience (CX) Solutions seeks a Technical Account Manager to join their growing team. This remote role requires technical expertise in VoIP and TCP/IP, along with strong customer service skills. You'll be instrumental in onboarding clients and ensuring satisfaction while collaboratively working with various internal teams. This position offers an exciting opportunity to develop within a thriving environment.

Qualifications

• 3+ years in a Technical Services role.
• Knowledge of TCP/IP networking and VoIP technology.
• Demonstrated troubleshooting skills.

Responsibilities

• Onboarding and technical troubleshooting for customers.
• Ensuring customer satisfaction and retention.
• Collaborating with Sales and Technical Support teams.

Skills

Technical problem-solving

Customer service

Analytical skills

Communication (verbal and written)

Job description

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Technical Account Manager - VoIP, SIP, SaaS, england

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Client:

Spectrum IT Recruitment

Location:

england, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre

• Work at the forefront of Customer Experience (CX) Solutions.
• Leverage AI and modern technology.
• Future proof your career!
• REMOTE. UK ONLY.

Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team.

If you are looking for an exciting job opportunity that will future proof your career, read on!

The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.
Experience Requirements:

• 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
• TCP/IP networking knowledge and VoIP technology exposure.
• Understanding of TCP/IP and internet fundamentals
• Software, telecommunications and IP Telephony
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.

If you are looking to work with a market leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.