Lead Technical Account Manager - VoIP / SIP / Telecoms

Spectrum IT Recruitment; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology recruitment firm seeks a Lead Technical Account Manager specializing in VoIP and SaaS solutions. This role focuses on account management and technical support, aiming to enhance processes for large corporate clients. Ideal candidates possess robust technical knowledge, excellent customer service skills, and a proven track record in technical services.

Benefits

Competitive Salary

Bonus

Pension

25 days annual leave

Private medical insurance

Life insurance

Remote working

Training support

Qualifications

• 5+ years of experience in SaaS/software, telecommunications, or call/contact center technology.
• Strong technical understanding of VoIP, SIP, and TCP/IP.
• Excellent verbal and written communication skills.

Responsibilities

• Troubleshoot technical queries and improve processes.
• Support technology deployment and account management.
• Work with a team to enhance customer experience.

Skills

Technical problem solving

Customer service

Analytical skills

Education

5+ years in Technical Services role

Tools

VoIP technology

TCP/IP networking

Job description

Lead Technical Account Manager - VoIP / SIP / Telecoms

Lead Technical Account Manager - VoIP / SIP / Telecoms

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Spectrum IT Recruitment

IT & Tech Recruitment | SaaS, Data, AI, Cloud | UK, US, Europe

Senior Technical Account Manager - SaaS, VoIP, SIP

If you are looking to progress your career in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you!

Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services.

The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role.

You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives.

Experience Requirements:

• 5+ years in a Technical Services role in SaaS/software, telecommunications or in call/contact centre technology.
• Sound technical knowledge of TCP/IP networking and VoIP technology.
• A strong foundation in network topology and telecommunications architecture (PBX, Carriers and VoIP)
• Demonstrated technical problem solving proficiency Software and/or Telephony.
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Excellent customer service and communication skills, both verbal and written
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

Experience Preferred:

• Working technical knowledge of contact centre software / design / functionality
• Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
• Understanding of basic scripting fundamentals
• Understanding of TCP/IP and internet fundamentals
• Software, telecommunications and IP Telephony

Salary & Benefits:

- Competitive Salary, Bonus, Pension, 25 days annual leave, private medical insurance, life insurance, remote working, training support.

Security Clearance:

Candidates must be eligible for security clearance, based in the UK and either British Citizens or have lived & worked in the UK for a minimum of 5 years.

To be considered for this opportunity, please share your CV and covering information by hitting apply.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development, Technology, Information and Internet, and Telecommunications

Referrals increase your chances of interviewing at Spectrum IT Recruitment by 2x

Get notified about new Technical Account Manager jobs in England, United Kingdom.

Senior Services Sales Engineer for North Europe (UKI, Ben & Nordics)

Technical Sales Engineer (Mechanical Engineering)

Technical Sales Engineer (Mechanical Engineering)

Manchester, England, United Kingdom 2 days ago

Customer Success Manager - Accountancy SaaS

London, England, United Kingdom 5 days ago

Senior Customer Success Manager - French Speaking

London, England, United Kingdom 1 week ago

Sales Account Manager Medical East Anglia/ East Midlands/ East Yorkshire

Milton Keynes, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 1 day ago

Senior Manager, Customer Success - Strategic

London, England, United Kingdom 2 weeks ago

Technical Support Manager UK & Nordics (f/m/d)

Amersham, England, United Kingdom 4 hours ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Harrow, England, United Kingdom 1 day ago

Customer Success Manager (Technical), UK

London, England, United Kingdom 1 hour ago

Customer Success Manager - Healthcare Technology

West Yorkshire, England, United Kingdom 1 day ago

London, England, United Kingdom £40,000.00-£55,000.00 1 month ago

London, England, United Kingdom 1 week ago

Customer Success Manager - French Speaking

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

Customer Success Manager, Strategic UK&I

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 3 months ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.