Technical Account Manager - VoIP, SIP, SaaS

Spectrum IT Recruitment; England; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading company in Contact Centre and AI technology is seeking a Technical Account Manager. This pivotal role involves post-sales support, ensuring customer satisfaction and retention while leveraging modern technology. Candidates should have a proven background in technical services, especially in software or telecommunications.

Qualifications

• 3+ years in a Technical Services role in software or telecommunications.
• Knowledge of TCP/IP and VoIP technology.
• Demonstrated technical problem-solving proficiency.

Responsibilities

• Providing post-sales technical support and customer management.
• Helping with onboarding and ensuring customer satisfaction.
• Collaborating with sales and technical support teams.

Skills

Technical problem-solving

Customer service

Communication skills

Analytical skills

Job description

Technical Account Manager - VoIP, SIP, SaaS

Technical Account Manager - VoIP, SIP, SaaS

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Direct message the job poster from Spectrum IT Recruitment

IT & Tech Recruitment | SaaS, Data, AI, Cloud | UK, US, Europe

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre

• Work at the forefront of Customer Experience (CX) Solutions.
• Leverage AI and modern technology.
• Future proof your career!
• REMOTE. UK ONLY.

Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team.

If you are looking for an exciting job opportunity that will future proof your career, read on!

The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.

Experience Requirements:

• 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
• TCP/IP networking knowledge and VoIP technology exposure.
• Understanding of TCP/IP and internet fundamentals
• Software, telecommunications and IP Telephony
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.

If you are looking to work with a market leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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