Technical Account Manager — Remote, Industrial Automation

AutoStore; Milton Keynes; Remote; GBP 76.000 - 101.000; Vollzeit

Zusammenfassung

AutoStore is seeking a Technical Account Manager to join our team operating across Graz, Austria or Milton Keynes, UK, with remote options. You will lead technical governance, advisory, and ongoing success for AutoStore Partners and their End Customers, driving performance, uptime, and continuous improvement.

This role demands hands-on experience in software, networking, mechanical, and electrical domains and strong customer-facing skills.

Qualifikationen

• Experience with practical software, networking, mechanical, or electrical installation and configuration environments.
• Experience in automation within industrial environments and an understanding of core AutoStore technology and products.
• Ability to travel to AutoStore, Partner, or Customer locations across EMEA as required.
• A customer- and partner-centric mindset with a proactive, preventative approach and a focus on continuous improvement.
• Strong analytical thinking and the ability to support root-cause analysis for complex technical and operational issues.
• Good communication skills and the ability to build trust with internal and external technical stakeholders.
• Fluency in both German and English languages.

Aufgaben

• Drive Partner Success by managing an assigned portfolio of AutoStore Partners as their primary technical account contact, ensuring strong customer outcomes and long-term Partner success.
• Monitor Performance and System Health through proactive review of KPIs, operational trends, site health, incidents, and improvement opportunities to support high system availability and low incident rates.
• Provide Technical Advisory and Escalation Support by assisting partners with complex software, networking, mechanical, electrical, configuration, commissioning, and integration-related challenges, while supporting root-cause analysis and preventative actions.
• Enable Partner Capability Growth through technical reviews, knowledge sharing, training support, best-practice guidance, quality improvement initiatives, and adoption of AutoStore standards and processes.
• Build Strong Relationships with partners, customers, Sales, Product, R&D, Service & Support, and other stakeholders to support alignment, collaboration, and continuous improvement.
• Create and Share Knowledge by developing documentation, technical guidance, lessons learned, and knowledge resources that improve internal and partner capability.
• Support New Products and Change Adoption by helping partners prepare for new modules, upgrades, feature releases, and lifecycle transitions across the AutoStore portfolio.
• Think Critically and Act Proactively by analysing complex technical and operational challenges, identifying trends, and driving preventative improvements that enhance customer experience and partner performance.

Kenntnisse

Software install

Networking

Mechanical

Electrical

Industrial automation

Travel flexibility

Customer focus

Analytical thinking

Communication skills

German & English

Jobbeschreibung

AutoStore is seeking a Technical Account Manager to join our team operating across Graz, Austria or Milton Keynes, UK, with remote options. You will lead technical governance, advisory, and ongoing success for AutoStore Partners and their End Customers, driving performance, uptime, and continuous improvement.

This role demands hands-on experience in software, networking, mechanical, and electrical domains and strong customer-facing skills.