Director, Global Sales Support & AI Transformation

AutoStore™; United Kingdom; Remote; GBP 150,000 - 210,000; Full time

Job summary

AutoStore seeks a Director, Global Sales Support & AI Transformation to lead a global Sales Support organization and shape its future. You will drive a high-performing distributed team, elevate performance, and embed AI-enabled processes across commercial workflows, partnering with senior leaders across Worldwide Sales, Commercial, Operations, Supply Chain, Product, Finance, and IT.

This role combines people leadership with strategic transformation, delivering exceptional customer and partner

Qualifications

• 8+ years of leadership experience in Sales Support or related operations.
• Proven ability to lead distributed/global teams.
• Strong track record of building high-performing teams and capability.
• Experience with AI, automation, or intelligent workflow transformation.
• Experience managing SLAs, quality, and performance metrics.
• Executive-level communication and cross-functional influence.
• Comfort translating operational complexity into strategic insights.

Responsibilities

• Lead and develop a distributed global Sales Support team across regions.
• Own the quality, responsiveness, and reliability of Sales Support globally from intake to delivery.
• Align commercial commitments with execution across multiple functions (Sales, Ops, Supply Chain, Finance, Product, IT).
• Shape AI-enabled Sales Support through agile, data-driven initiatives and clear business requirements.
• Represent the function to senior leadership and drive scalable, global improvements.
• Balance today’s operational excellence with long-term capability and technology investments.

Skills

People leadership

Executive communication

Global team leadership

AI transformation

Automation

Sales support operations

SLA management

Data-driven decisions

Cross-functional collaboration

Tools

Salesforce

CRM

ERP

BI tools

Job description

Lead the team. Elevate the experience. Shape what comes next.

AutoStore is transforming how the world stores, moves, and fulfills goods. As we scale globally, the experience we create for Sellers, Partners, and customers must scale with us.

We are looking for a Director, Global Sales Support & AI Transformation to lead our global Sales Support organization and help shape the future of commercial support at AutoStore.

This is first and foremost a people leadership role. You will lead a distributed global team, raise the bar on performance and capability, and create an environment where people grow, take ownership, and consistently deliver a high-quality experience.

At the same time, you will help move Sales Support into its next chapter through stronger operating discipline, better use of data, automation, AI, and increasingly agentic ways of working. You will work closely with senior leaders across Worldwide Sales, Commercial, Operations, Supply Chain, Product, Finance, and IT, bringing clear insight, strong judgment, and a point of view on how the function should evolve globally.

What You’ll Own

Build and lead a high-performing global team

• Your most important responsibility is the people you lead. You will:
• Coach, develop, and elevate a distributed team across regions, building stronger commercial, operational, technical, and digital capabilities.
• Create clear expectations, accountability, development paths, and strong coaching rhythms.
• Develop future leaders and deepen expertise across the organization.
• Build a culture of ownership, responsiveness, curiosity, high standards, and continuous improvement.
• Raise the pace and quality of execution while maintaining a strong, supportive team environment.

Deliver An Exceptional Seller, Partner, And Customer Experience

• You will own the quality, responsiveness, and reliability of Sales Support globally, from purchase-order intake and booking through execution, shipment coordination, and delivery readiness.
• Build a strong operating rhythm around Seller and Partner experience, customer responsiveness, SLA performance, booking flow, first-time-right quality, backlog health, and execution risks.
• Use performance data to identify patterns, remove root causes, and continuously improve the experience.
• Stay close enough to the work to understand what customers, Partners, Sellers, and the team actually experience.

Connect commercial commitments to execution

• Sales Support sits at the intersection of commercial commitments and physical execution. You will ensure strong coordination across Sales, Operations, Supply Chain, Logistics, Production, and Finance so customer commitments translate into accurate orders and reliable delivery.
• Improve visibility across the order and delivery journey and surface execution risks early.
• Strengthen escalation and decision-making mechanisms for critical or high-value orders.
• Help ensure robotics and system orders move through the organization with clarity, quality, and predictability.

Shape the future of AI-enabled Sales Support

AI experience is a requirement for this role. We are looking for someone who has worked with AI-enabled tools, automation, intelligent workflows, or digital support transformation and understands how these technologies can reshape support.

• You do not need to be a software engineer, but you should be technically fluent and able to engage credibly with Product, IT, Data, and engineering teams.
• Identify and prioritize high-value use cases such as intelligent intake, AI-assisted triage, PO validation, knowledge assistants, proactive risk detection, next-best actions, and partner self-service.
• Shape agentic workflows that can coordinate routine tasks and actions across systems.
• Turn operational needs into clear business requirements, drive adoption, and build AI capability within the team.

Raise the operating standard and be a senior partner to the business

This role extends well beyond Sales Support. You will represent the function with senior executives, Presidents, SVPs, and global functional leaders, translating operational complexity into clear insight, recommendations, and action.

• Influence decisions across Sales, Operations, Supply Chain, Finance, Product, and IT.
• Simplify processes, strengthen ownership, reduce recurring friction, and turn successful improvements into scalable global practices.
• Bring a global perspective while understanding regional realities, and help shape priorities, capacity, operating models, and transformation roadmaps.

The leader we are looking for

You are an exceptional people leader who genuinely enjoys coaching, developing talent, and creating teams that perform at a higher level because of your leadership.

You thrive in ambiguity and create clarity when the answer is not obvious. You understand modern support operations and can move comfortably between executive discussions and operational detail.

You have worked in a technology-led environment, have hands-on experience with AI-enabled transformation, and are excited by the opportunity to bring that experience into robotics, automation, and physical AI.

Most importantly, you can balance two priorities: deliver an exceptional operation today while building the capabilities, talent, and technology needed for tomorrow.

What You’ll Bring

• 8+ years of relevant experience in Sales Support, Customer Operations, Commercial Operations, Order Management, Sales Operations, Technical Support, or a related environment.
• Significant direct people leadership experience, including coaching, talent development, performance management, and capability building.
• Experience leading distributed or global teams in complex, high-scale organizations.
• A strong track record of building high-performing teams and raising organizational capability.
• Experience in a technology-led environment such as cloud, SaaS, enterprise software, digital platforms, or e-commerce.
• Demonstrated experience with AI, automation, or intelligent workflow transformation.
• Strong understanding of customer, partner, technical, or sales support operations.
• Experience working across complex commercial-to-execution workflows, such as order management, fulfillment, supply chain, logistics, or similar operational processes.
• Experience managing SLAs, quality, cycle time, workload, and operational performance.
• Strong analytical judgment and the ability to turn data into action.
• Executive-level communication and the ability to influence senior leaders across functions and geographies.
• A leadership style that combines high standards, empathy, accountability, curiosity, and bias for action.

Particularly valuable

• Experience from a high-scale, digitally mature technology organization where support operations have evolved through data, automation, AI, and self-service.
• Experience with Salesforce, CRM, ERP, case management, workflow, BI, automation, or AI platforms.
• Experience supporting complex products, enterprise customers, Partners, or ecosystem-driven business models.
• Experience in environments where commercial commitments must translate into complex physical or operational execution is especially valuable.
• Experience in robotics, automation, physical AI, or complex technology is helpful, but not required. What matters most is the ability and desire to bring strong technology and support leadership into this environment.

Why AutoStore. Why Now.

AutoStore sits at the intersection of robotics, software, automation, and physical AI.

This role gives you the opportunity to lead a global team, work with senior leaders across the company, raise the standard of Sales Support, and help build a more intelligent, AI-enabled support organization.

You will not simply manage what exists. You will help shape what comes next.

If you are an exceptional people leader with strong technology and support experience, and you want to help define the future of Sales Support in robotics and physical AI, we would love to hear from you.

This role can be based remotely in the UK, Norway, or Germany, with occasional travel to an AutoStore office.

Application deadline: November 15th.

AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job's alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.