Technical Account Manager

ARM; South Oxfordshire; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

ARM is recruiting for a Technical Account Manager to oversee national portfolios of commercial solar PV systems, acting as the main client contact for technical and operational queries. You will coordinate performance reporting, remediation works and stakeholder meetings to ensure clear visibility of asset performance.

The role is hybrid, with office presence required—primarily in Oxfordshire or Norfolk—plus regular site visits and UK-wide portfolio management.

Qualifications

• Experience in client-facing account management or technical support is essential.
• Good understanding of solar PV installations and performance reporting.
• Strong communication and stakeholder management skills are required.

Responsibilities

• Manage relationships with national commercial solar PV clients.
• Be the primary contact for technical and operational queries.
• Build trusted relationships with client stakeholders.
• Lead client review meetings and present technical information clearly.
• Produce and quality-check generation and performance reports.
• Monitor system performance and investigate underperformance.
• Coordinate with engineering, operations and contractors for remedial works.
• Keep clients updated on faults, repairs, timescales and outcomes.
• Manage day-to-day operational issues and ensure timely resolution.
• Coordinate with internal teams to meet SLAs and contracts.
• Escalate recurring issues and support root-cause investigations.
• Support contract reviews and renewals with technical input.
• Identify opportunities to improve reporting and service delivery.

Skills

Client-facing

Account management

Technical support

Operations

Solar PV

Renewable energy

Electrical

Engineering

Data analysis

Time management

Stakeholder management

Driving licence

Education

Electrical/engineering qualifications

Tools

Excel

Reporting systems

Job description

Technical Account Manager - Solar PV

Location: Norfolk or Oxfordshire

Working Pattern: Hybrid - minimum 3 days per week in the office

Hours: Monday to Friday, 9am-5pm

Salary: Competitive, dependent on experience

Recruitment Partner ARM is currently recruiting for an exciting opportunity for a Technical Account Manager to join a growing business within the renewable energy sector.

This is a client-facing role focused on the ongoing management of national portfolios of commercial solar PV systems. You will act as a key point of contact for clients, coordinating performance reporting, operational queries and remedial works while ensuring customers have clear visibility of how their assets are performing.

The Role

As a Technical Account Manager, you will:

• Manage relationships with a portfolio of national commercial solar PV clients.
• Act as the primary point of contact for technical and operational queries.
• Build strong, trusted relationships with client stakeholders.
• Lead and support regular client review meetings, presenting technical and operational information clearly.
• Produce and quality-check generation and performance reports.
• Monitor system performance against expected yield and investigate underperformance.
• Coordinate with engineering, technical operations and contractors to manage remedial works.
• Keep clients updated on faults, repairs, timescales and outcomes.
• Manage day-to-day operational issues and ensure timely resolution.
• Coordinate with internal teams to meet SLA and contractual commitments.
• Escalate recurring or high-impact issues and contribute to root-cause investigations.
• Support contract reviews and renewals with technical input.
• Identify opportunities to improve reporting, processes and overall service delivery.

About You

We're looking for someone who has experience in a client-facing account management, technical support or operations role, ideally within:

• Solar PV
• Renewable energy
• Electrical
• Engineering
• Energy or other technical sectorsYou don't need to be a qualified electrician, but you should have a good understanding of electrical systems and how solar PV installations operate.

You’ll also need:

• Excellent written and verbal communication skills.
• The ability to explain technical information to both technical and non-technical stakeholders.
• Strong organisation and time-management skills.
• Confidence working with Excel, reporting systems and data.
• A proactive, problem-solving approach.
• The ability to manage multiple clients and competing priorities.
• A full UK driving licence for occasional site visits.

Desirable Experience

• Solar PV monitoring or asset management platforms.
• Remedial works and contractor management.
• Electrical, renewable energy or engineering qualifications.
• Managing national or multi-site portfolios.
• Experience within commercial and industrial solar PV.

Why Apply?

This is an excellent opportunity to join a growing renewable energy business and take ownership of important client relationships and commercial solar PV portfolios, while working closely with technical and engineering teams.

If you have a background in technical account management, renewable energy, solar PV or technical operations and are looking for your next opportunity, we’ll be keen to hear from you.