Technical Account Manager

Arm; Oxford; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Arm is seeking a Technical Account Manager to join our growing renewable energy team. You will manage relationships with a portfolio of national commercial solar PV clients, act as the main contact for technical queries, and lead regular client review meetings.

Hybrid role (minimum 3 days in the office) with reports, system yield monitoring, and coordination with engineering and contractors. A full UK driving licence is required for occasional site visits.

Qualifications

• Experience in client-facing account management or operations.
• Knowledge of solar PV or renewable energy sectors is advantageous.
• Strong written and verbal communication across technical and non-technical stakeholders.

Responsibilities

• Manage relationships with national commercial solar PV clients.
• Be the primary point of contact for technical and operational queries.
• Lead client review meetings and present technical information clearly.
• Produce and quality-check generation and performance reports.
• Monitor system performance against expected yield and investigate gaps.
• Coordinate with engineering, technical operations and contractors to remediate issues.
• Escalate recurring or high-impact issues and support root-cause investigations.
• Support contract reviews and renewals with technical input.

Skills

Client facing

Solar PV

Communication

Data & reporting

Job description

Location: Norfolk or Oxfordshire

Working Pattern: Hybrid - minimum 3 days per week in the office

Hours: Monday to Friday, 9am-5pm

Salary: Competitive, dependent on experience

Recruitment Partner ARM is currently recruiting for an exciting opportunity for a Technical Account Manager to join a growing business within the renewable energy sector.

The Role

As a Technical Account Manager, you will:

• Manage relationships with a portfolio of national commercial solar PV clients.
• Act as the primary point of contact for technical and operational queries.
• Build strong, trusted relationships with client stakeholders.
• Lead and support regular client review meetings, presenting technical and operational information clearly.
• Produce and quality-check generation and performance reports.
• Monitor system performance against expected yield and investigate underperformance.
• Coordinate with engineering, technical operations and contractors to manage remedial works.
• Keep clients updated on faults, repairs, timescales and outcomes.
• Manage day-to-day operational issues and ensure timely resolution.
• Coordinate with internal teams to meet SLA and contractual commitments.
• Escalate recurring or high-impact issues and contribute to root-cause investigations.
• Support contract reviews and renewals with technical input.
• Identify opportunities to improve reporting, processes and overall service delivery.

About You

We’re looking for someone who has experience in a client‑facing account management, technical support or operations role, ideally within:

• Solar PV
• Renewable energy
• Electrical
• Engineering
• Energy or other technical sectors

You don’t need to be a qualified electrician, but you should have a good understanding of electrical systems and how solar PV installations operate.

• Excellent written and verbal communication skills.
• The ability to explain technical information to both technical and non-technical stakeholders.
• Strong organisation and time-management skills.
• Confidence working with Excel, reporting systems and data.
• A proactive, problem-solving approach.
• The ability to manage multiple clients and competing priorities.
• A full UK driving licence for occasional site visits.

Desirable Experience

• Solar PV monitoring or asset management platforms.
• Remedial works and contractor management.
• Electrical, renewable energy or engineering qualifications.
• Managing national or multi-site portfolios.
• Experience within commercial and industrial solar PV.

Why Apply?

This is an excellent opportunity to join a growing renewable energy business and take ownership of important client relationships and commercial solar PV portfolios, while working closely with technical and engineering teams.

If you have a background in technical account management, renewable energy, solar PV or technical operations and are looking for your next opportunity, we’d be keen to hear from you.