Technical Account Manager

Life Harmony partners; Northampton; On-site; GBP 30,000 - 60,000; Full time

Job summary

A forward-thinking company is seeking a dynamic Technical Account Manager to enhance customer satisfaction while driving innovation and sustainability. In this role, you will manage key accounts, develop strategies, and coordinate innovative solutions tailored to client needs. With a commitment to employee growth and a collaborative environment, this role offers a chance to make a significant impact in a sustainable industry. Join a team that values your contributions and fosters personal development, all while working towards a greener future. If you're passionate about making a difference, this is the opportunity for you.

Benefits

Competitive salary

Annual leave

Pension

Cycle to Work scheme

Ongoing training and development

24/7 confidential support

Flexible working options

Family-friendly policies

Qualifications

• Experience in Technical Sales and Account Management required.
• Strong knowledge of manufacturing processes and FMCG markets.

Responsibilities

• Manage key accounts ensuring customer satisfaction and margin increase.
• Develop and implement innovative solutions for customer needs.

Skills

Technical Sales

Account Management

Project Management

Collaboration

CAD

Adobe Suite

Excel

Graphic Design

Education

Degree in relevant field

Tools

Microsoft Office Suite

CAD Software

Job description

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

Responsibility for managing key accounts ensuring a high level of customer satisfaction whilst increasing margins.

1. Technical Account Manager for a selection of Smurfit Westrock’s key customers and responsible for offering Smurfit Westrock value package to the customer.
2. Support the team and customers in technical Value Creation, Innovation, Quality and Sustainability.
3. Develop & deliver the technical aspect of account strategies.
4. Develop, coordinate and implement innovative solutions to the technical requirements of customers in line with capabilities.
5. Identify, coordinate and implement cost take out and value-added initiatives in line with the account strategy.

Key Competencies/Qualifications/Requirements

1. Technical Sales / Design / Account Management background and competence across the key responsibilities (Value Creation, Innovation, Quality and Sustainability).
2. Strong, demonstrable knowledge of Site, Group & Industry manufacturing processes and procedures.
3. Knowledge of FMCG products, markets, and drivers.
4. Knowledge of our sustainability roadmap and understanding how sustainability is a key driver within our customers.
5. Effective project management and coordination capabilities.

Person Specification

1. Self-motivated, enjoys high-paced environment.
2. Ability to adapt.
3. Ability to work in a collaborative way.
4. Ability to work flexible hours.
5. Good commercial acumen and awareness, along with literacy and numeracy skills.
6. Understanding of full product lifecycle from initial concept and design through to production.
7. Ability to challenge existing designs and solutions for the benefit of Smurfit Westrock and the customer.
8. Evidence of demonstrating a proactive ‘can do’ attitude.
9. Excellent time management and personal organisation skills with a flexible approach.
10. Proven track record in taking ownership and for consistently delivering results.
11. Excellent working knowledge of CAD, Adobe Suite, Excel, and other Microsoft packages.
12. Experience and interest in graphic design would be an advantage.

What We Offer

1. Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme.
2. Ongoing training and development opportunities.
3. 24/7 confidential support for you and your family.
4. Flexible working options and family-friendly policies.
5. Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer).

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.