Technical Account Manager

TN United Kingdom; United Kingdom; Remote; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Account Manager to enhance customer service through strong technical expertise in Azure and M365. This pivotal role involves building relationships, addressing technical needs, and driving continual service improvements. With a focus on communication and problem-solving, you'll work closely with clients to maximize the value of services offered. Join a forward-thinking organization that values employee development and offers a supportive environment for career growth. Embrace the opportunity to make a significant impact in a dynamic team dedicated to innovation and excellence.

Benefits

25 days holiday plus birthday off

Flexible working

Virtual working

Top tech equipment

4x annual salary life assurance

Retail discounts

Qualifications

• Experience as a Technical Account Manager with Azure and M365.
• Strong technical knowledge to understand customer service requirements.

Responsibilities

• Build and maintain relationships with assigned accounts.
• Identify and solve technical challenges for clients.

Skills

Azure Cloud Computing

Problem-Solving Skills

Communication Skills

Technical Account Management

ITIL Qualification

Education

AZ-303/304/305 Microsoft Certified: Azure Solutions Architect Expert

Tools

Microsoft Azure

M365

Endpoint Security

Job description

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Client:

Nasstar

Location:

Job Category:

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EU work permit required:

Yes

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Job Reference:

982abed8003c

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

WE’RE RECRUITING!

Role: Technical Account Manager

Location: Remote

Job Type: Permanent

About Nasstar

At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.

More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!

We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?

About the Role:

The Technical Account Manager (TAM) is a pivotal role, who partners with the customer and uses their strong technical competencies, plus familiarity with the customer’s solution, to own and drive the continual service improvement (CSI) roadmap for the technical environment. The TAM provides the customer with advisory services, based on an intimate knowledge of the customer solution and makes recommendations that help maximise service availability, resilience, security, performance and overall value.

You will be responsible for building and maintaining a relationship with your assigned accounts, addressing customer technical needs as well as finding opportunities for expanding client business. You will work closely with your customers and their aligned Customer Success manager (CSM) to align Nasstar resources and customer business objectives to maximise customer value from our services portfolio. You will be a tech-savvy professional, particularly experienced with the delivery of Azure cloud computing services and be able to explain technical details and requirements to technical and non-technical audiences.

We are looking for previous experience as a Technical Account Manager dealing with Azure, M365, Endpoint and Security services

Responsibilities:

Technical knowledge - your Azure technical knowledge will allow you to understand customer service requirements and how our service meets them. Acting as a trusted advisor, you will be able to answer customer questions regarding service benefits, features, and limitations.

Problem-solving skills: you will often be in charge of identifying and solving technical challenges. You might also be responsible for discovering solutions to customer service or other challenges that might arise.

Communication skills - Your effective communication skills allow you to build significant internal and external relationships and solve challenges. You will be adept at communicating with various people, such as managers, customers, and sales representatives.

What we are looking for:

• ITIL qualification or equivalent experience
• AZ-303/304/305 Microsoft Certified: Azure Solutions Architect Expertqualification.
  • Understanding operational requirements for providing services to clients
  • Previous experience as a Technical Account Manager dealing with Azure, M365, Endpoint and Security services
• Broad knowledge of the Microsoft Azure Technologies (IaaS, PaaS, SaaS and Security).

What you can expect from us:

At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

• 25 days’ holiday plus your birthday off
• Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
• Virtual working – we practice what we preach and empower our people to work remotely
• Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
• 4x annual salary life assurance
• Retail discounts and other perks from major brands

Reasons to choose a career with Nasstar:

We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

Which career path will you choose?

Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.

Diversity is not just a statement; it's our way of life at Nasstar.

We welcome applications even if you don't think you match 100% of the role selection criteria.

A note for agencies:

Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.