Technical Account Manager

TN United Kingdom; London; Remote; GBP 40,000 - 70,000; Full time

Job description

We are seeking a Technical Account Manager to join our Business Development team. Our TAMs collaborate with Solution Consultants and Member Integration Executives to ensure our products meet members' technical needs and business objectives.

The TAM combines technical expertise with strong interpersonal skills to understand member requirements, communicate effectively, and facilitate the adoption of Cifas solutions. They proactively address technical challenges and optimize all technical aspects of the relationship to ensure member satisfaction.

Key Responsibilities

1. Serve as the primary technical contact for a portfolio of members, supporting onboarding and product adoption.
2. Understand members' solution requirements and technical environments to provide tailored guidance.
3. Help members realize value from our products, maintaining a deep understanding of our services.
4. Collaborate with internal teams to design and implement technical solutions aligned with member needs.
5. Manage onboarding processes, ensuring smooth transitions and providing ongoing training.
6. Monitor and report on product performance, recommending improvements.
7. Use data analytics to resolve issues and optimize product usage.
8. Conduct regular reviews to meet member needs and identify growth opportunities.
9. Facilitate communication between members and technical teams, translating technical language as needed.
10. Identify and mitigate risks impacting member satisfaction or project success.

Skills, Knowledge, and Expertise

Candidates should have:

1. A degree or relevant experience.
2. Knowledge of fraud investigation and Cifas systems (advantageous).
3. Experience with fraud prevention systems and technology.
4. Ability to influence and collaborate effectively.
5. Data analytics skills for supporting advice and guidance.
6. A proactive approach to problem-solving.
7. Empathy and solutions-oriented mindset.
8. Responsibility and enthusiasm for continuous improvement.
9. Time management skills for handling priorities.
10. Strong collaboration and interpersonal skills.
11. Advanced digital literacy, including PowerPoint and Excel.

Benefits include remote working, generous leave, pension, growth opportunities, and wellbeing resources. We promote diversity, inclusion, and CSR initiatives, and are recognized as a top employer.

If passionate about fraud prevention, we invite you to apply and contribute to our mission of protecting the UK from fraud.