Account Manager

Carden IT Services Ltd; Brighton; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Commission structure tied to retention

Free on-site parking

Company events and social outings

Smart casual dress code

Supportive team environment

Job summary

Carden IT Services Ltd. is seeking an experienced Accounts Manager to own a portfolio of established client accounts within the MSP space. You’ll prioritize relationship-building, understand evolving client needs, and identify upsell opportunities while coordinating with technical and support teams.

You will manage a structured pipeline, prepare meeting agendas, and ensure timely follow-ups. This role emphasizes retention, growth, and client satisfaction, with face-to-face and virtual meetings

Qualifications

• Experience in MSP or technical IT services environment is essential.
• Ability to discuss IT infrastructure, networking, and cybersecurity at a client level.
• Strong communicator in person and virtually, with boardroom presence.

Responsibilities

• Taking ownership of an allocated portfolio of existing client accounts, building strong, lasting relationships that increase retention and loyalty
• Proactively engaging with clients on a regular basis to understand their evolving needs, challenges, and business goals
• Identifying upsell and cross-sell opportunities within your portfolio, presenting solutions that genuinely add value to the client
• Attending face-to-face client meetings as required, as well as managing and presenting professionally in virtual meetings
• Managing a structured pipeline of account activity, ensuring all opportunities and client interactions are accurately recorded and progressed
• Preparing and distributing meeting agendas in advance and ensuring all follow-up actions are completed promptly and professionally
• Acting as the internal advocate for your clients, liaising with our technical and support teams to ensure service delivery consistently meets expectations
• Monitoring client satisfaction and addressing concerns early, before they become problems
• Working towards agreed commission targets tied to account retention, growth, and overall portfolio performance
• Keeping up to date with developments in IT, networking, and cybersecurity to enable informed, confident conversations with clients

Skills

MSP experience

Account management

Technically literate

Communication

Organisational skills

Client-facing

Job description

Please note: this role requires experience within the MSP (Managed Service Provider) sector, or demonstrable account management experience within a technical IT services environment. Please do not apply if this does not reflect your background.

We have an exciting opportunity for an experienced Accounts Manager to join our team and take ownership of a portfolio of existing clients. This is a relationship-first role for someone who understands the MSP space, knows how to make clients feel genuinely valued, and has the commercial awareness to identify opportunities that benefit both the client and the business. You will become a trusted point of contact for the accounts you manage — the person clients call when they need someone who actually knows them.

Key Responsibilities

• Taking ownership of an allocated portfolio of existing client accounts, building strong, lasting relationships that increase retention and loyalty
• Proactively engaging with clients on a regular basis to understand their evolving needs, challenges, and business goals
• Identifying upsell and cross-sell opportunities within your portfolio, presenting solutions that genuinely add value to the client
• Attending face-to-face client meetings as required, as well as managing and presenting professionally in virtual meetings
• Managing a structured pipeline of account activity, ensuring all opportunities and client interactions are accurately recorded and progressed
• Preparing and distributing meeting agendas in advance and ensuring all follow-up actions are completed promptly and professionally
• Acting as the internal advocate for your clients, liaising with our technical and support teams to ensure service delivery consistently meets expectations
• Monitoring client satisfaction and addressing concerns early, before they become problems
• Working towards agreed commission targets tied to account retention, growth, and overall portfolio performance
• Keeping up to date with developments in IT, networking, and cybersecurity to enable informed, confident conversations with clients

What We’re Looking For

• Previous experience working within an MSP or technical IT services environment is essential
• Technically literate — comfortable discussing IT infrastructure, networking fundamentals, and cybersecurity at a client level
• A confident, natural communicator who is equally at home in a boardroom, on a Teams call, or on the phone
• Strong organisational skills with the ability to manage a pipeline, prepare meeting agendas, and follow up on actions without being prompted
• Client-facing and personable, with a genuine desire to build long-term relationships
• Self-motivated, proactive, and commercially aware
• Happy to attend face-to-face meetings with clients as required

What We Offer

• A portfolio of warm, established accounts from day one — no cold calling
• Commission structure tied to retention and growth of your portfolio
• A fun, friendly, and supportive team environment
• Smart casual dress code
• Free and easy on-site parking
• Company events and social outings throughout the year

Carden IT Services is a trusted IT services provider with offices in Sussex, London, and New York. Our team brings together experienced specialists across multiple disciplines, delivering reliable, first-class IT solutions that help businesses operate securely, efficiently, and with confidence.

© 2026 Carden IT Services. All rights reserved | Privacy Policy

Also serving the US: Carden IT Services LLC