Tech-Savvy Retail Advisor – Customer Experience & Sales

Machine Mart Ltd; Carlisle; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Staff Discounts

Healthcare Cash plans

A company pension scheme

Life Cover

Access to the Retail Trust, our well‑n

Job summary

Machine Mart Ltd is seeking a customer-focused sales assistant to join our Carlisle team. You’ll help customers select technical products, explain features clearly, and deliver an exceptional shopping experience.

In this role you’ll work up to 45 hours per week, with paid overtime options. You’ll be part of a small team and be motivated to hit sales targets while offering honest advice and building rapport with customers.

Qualifications

• You’ll have previous experience in selling technical products to customers.
• You’ll have experience in a retail customer service orientated environment
• You’ll have previous experience in dealing with customers
• You’ll have practical experience / knowledge of some or all of our product range
• You’ll possess strong accuracy and numeracy skills
• You’ll possess basic computer literacy
• You’ll be self motivated and have a can-do attitude

Responsibilities

• You’ll be joining a small team of between 4 – 6 members of staff
• You’ll be committed to delivering a great customer experience
• You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu
• You’ll be explaining technical equipment in an understandable manner
• You’ll be committed to offering honest advice and building a rapport with customers
• You’ll ensure that you exceed our customers’ expectations and reassure them when they're bewildered by choice
• You’ll be working hard as part of the team in achieving challenging sales targets

Skills

Retail sales

Customer service

Product knowledge

Numeracy

Computer literacy

Self-motivated

Team player

Job description

Machine Mart Ltd is seeking a customer-focused sales assistant to join our Carlisle team. You’ll help customers select technical products, explain features clearly, and deliver an exceptional shopping experience.

In this role you’ll work up to 45 hours per week, with paid overtime options. You’ll be part of a small team and be motivated to hit sales targets while offering honest advice and building rapport with customers.