Store Team Lead & Customer Experience Coach

Allscreens Nationwide Ltd; West of England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Life cover

Retail Trust access

Brand discounts

Training and development

Internal promotion

Tea & coffee

Job summary

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment for the public and trade customers. You will share responsibility for the day-to-day running of the store with the Store Manager and lead a small team.

Working up to 45 hours per week, you will motivate your team to deliver great customer service and hit challenging sales targets, while building rapport with customers and offering honest advice.

Qualifications

• Experience in retail customer service or sales
• Supervisory or junior management in retail/field sales
• Knowledge of our product range
• Proven ability to sell our products
• Proven ability to meet sales targets
• Confident, enthusiastic team player
• Accuracy, numeracy and basic computer literacy
• Self-motivated with a can-do attitude

Responsibilities

• Share responsibility for day-to-day store running with Store Manager
• Co-manage a small team of 4–6 staff
• Work up to 45 hours per week with OT paid or TOIL
• Motivate team to deliver great customer experience and hit sales targets
• Build rapport with customers and offer honest advice

Skills

Retail leadership

Customer service

Sales targets

Team supervision

Numeracy

Computer literacy

Self-motivation

Co-leadership

Job description

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment for the public and trade customers. You will share responsibility for the day-to-day running of the store with the Store Manager and lead a small team.

Working up to 45 hours per week, you will motivate your team to deliver great customer service and hit challenging sales targets, while building rapport with customers and offering honest advice.