Technical Support Team Lead - Inspire & Elevate

Solera Corporation; Leeds; On-site; GBP 42,000 - 62,000; Full time

Job summary

Solera, a global leader in vehicle lifecycle and risk management solutions, is seeking a Team Manager for its Technical Customer Support team in Leeds. You will lead a team of up to 15 tech support reps, coach on performance, and collaborate with-product and engineering colleagues to resolve complex issues.

The role focuses on delivering exceptional customer support, maintaining high service standards, and driving continuous improvement in a fast-paced environment.

Qualifications

• 3-4 years of proven leadership or supervisory experience in a technical support setting.
• Customer-centric focus with ability to deliver empathetic support.
• Strong collaborative mindset to work with cross-functional teams.
• Analytical mindset with ability to review metrics and drive improvements.
• Excellent verbal and written communication in English.
• Familiarity with CRM systems and typical support tools.

Responsibilities

• Lead and motivate a team of up to 15 Technical Support Representatives.
• Coach and mentor team members to improve performance and satisfaction.
• Oversee daily operations and ensure inquiries are handled promptly and effectively.
• Collaborate with cross-functional teams to resolve issues and drive product improvements.
• Prepare regular performance reports for senior management and tracking KPIs.
• Identify and implement process improvements to boost efficiency and service quality.

Skills

Leadership

Customer-centric

Collaborative mindset

Analytical skills

Communication skills

Technical proficiency

Adaptability

Language skills

Tools

CRM systems

Support tools

Job description

Solera, a global leader in vehicle lifecycle and risk management solutions, is seeking a Team Manager for its Technical Customer Support team in Leeds. You will lead a team of up to 15 tech support reps, coach on performance, and collaborate with-product and engineering colleagues to resolve complex issues.

The role focuses on delivering exceptional customer support, maintaining high service standards, and driving continuous improvement in a fast-paced environment.