Technical Support Officer | Civil Enforcement Team

Lancashire County Council; Lancashire; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

LGPS

26 days leave

Bank Holidays

Vivup discount

Career development

Job summary

Lancashire County Council is seeking a Technical Support Officer to support the Civil Enforcement Team. The role processes PCNs from issue through to closure, including appeals, and manages resident permit applications.

Strong customer service and computer proficiency are essential as work includes handling unhappy customers and parking-related inquiries. The position is full-time (37 hours/week), based at County Hall with hybrid home working.

Qualifications

• Excellent customer service skills.
• Ability to handle customers who are unhappy with PCN decisions.
• Experience with processing PCNs and permits under local government procedures.

Responsibilities

• Process PCNs from issue through to final outcome (cancellation or payment), including appeals at the Traffic Penalty Tribunal.
• Process residents parking permit applications and handle related enquiries.

Skills

Customer service

Communication

Job description

Job Description

Salary £26,847 - £29,071 per annum | Permanent, Full Time 37 hours per week | Civil Enforcement Team

Please note that we are unable to offer sponsorship for this role

Lancashire County Council's Civil Enforcement Team have a vacancy for a Technical Support Officer to provide support and administrative functions to the team.

The role includes:

• Processing PCN's after issue through to the closing of the ticket by cancellation or payment, including appeals at the independent Traffic Penalty Tribunal service.
• Undertaking various administrative functions within the parking service such as processing resident permit applications.

The post is a full-time position (37 hours per week) and the normal working hours are between 8am till 5pm. The team's office base is County Hall, Preston/Homeworking.

Technical Support Officers require excellent customer service skills and an ability to handle customers who are generally unhappy with receiving a PCN or require advice regarding permits. The PCN process is managed on dedicated software and a confidence in using computers is recommended. Alongside the PCN processing the team administer residents parking permits and general parking related enquiries. Good communication skills and an ability to work both unsupervised and as part of a team are essential to the role.

Closing Date: 22/11/2026

Why join us?

By joining Lancashire County Council, you can shape the career path that is right for you, with opportunities to gain personal and professional qualifications, coaching, and mentoring. Lancashire County Council truly is the place where you can have the career you've always wanted.

In return for your passion and expertise, we offer a generous benefits package, which includes:

• A competitive salary and Local Government Pension Scheme with generous employer contributions.
• A great holiday entitlement of 26 days annual leave, which increases with length of service. You will also be entitled to 8 Bank Holidays, 2 additional statutory Bank Holidays, and have the option to buy additional leave each year.
• Our staff discount scheme in partnership with Vivup, allowing you to access discounts with a range of UK retailers, saving on everything from weekly food shops to white goods and cars.
• Access to fantastic development and career opportunities.

We reserve the right to close the vacancy early if we receive sufficient applications.

Local Government Reorganisation

The Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, East and West Lancashire from April 2028.

If you are successful in your application, you will initially join Lancashire County Council. However, as part of the planned transition, your employment will transfer to one of the new unitary councils from April 2028, subject to the implementation of the reorganisation and relevant employment legislation.

Throughout this period, our focus remains on delivering excellent services to our communities. By joining us now, you'll play an important role in shaping the future of local government and helping to build a strong new organisation that will serve residents for years to come.