Tech Support Intern: Hands-on Learning with Mentorship

symphony

Belfast City District

On-site

GBP 19,000 - 25,000

Part time

3 days ago

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Benefits offered by this job

Practical internship experience

Mentorship from experts

Networking opportunities

Job summary

Symphony is seeking a proactive Technical Support Intern to join our team and work closely with the technical support staff. You will diagnose and troubleshoot issues, guide clients through solutions, and document interactions for ongoing improvements.

The role offers hands-on learning in diagnosing software/hardware problems and delivering clear customer service via phone, email, or chat. Mentorship from experienced specialists is provided, along with exposure to Symphony’s Messaging/Voice

Qualifications

Currently pursuing a degree in Information Technology, Computer Science, or a related field.
Strong interest in technology and a desire to learn about various software and hardware systems.
Excellent communication skills, both written and verbal.

Responsibilities

Collaborate with the technical support team to assist clients with their technical inquiries and issues.
Provide excellent customer service, ensuring a positive and professional support experience.
Diagnose and troubleshoot technical problems related to our products/services.
Offer step-by-step guidance to clients on resolving technical issues via phone, email, or chat.
Document and track customer interactions, resolutions, and feedback in our support systems.
Escalate complex technical issues to senior team members when necessary.
Contribute to the creation of technical support resources, such as knowledge base articles and FAQs.