Intern, Technical Support

symphony; Belfast City District; On-site; GBP 19,000 - 25,000; Part time

Benefits offered by this job

Practical internship experience

Mentorship from experts

Networking opportunities

Job summary

Symphony is seeking a proactive Technical Support Intern to join our team and work closely with the technical support staff. You will diagnose and troubleshoot issues, guide clients through solutions, and document interactions for ongoing improvements.

The role offers hands-on learning in diagnosing software/hardware problems and delivering clear customer service via phone, email, or chat. Mentorship from experienced specialists is provided, along with exposure to Symphony’s Messaging/Voice

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Strong interest in technology and a desire to learn about various software and hardware systems.
• Excellent communication skills, both written and verbal.

Responsibilities

• Collaborate with the technical support team to assist clients with their technical inquiries and issues.
• Provide excellent customer service, ensuring a positive and professional support experience.
• Diagnose and troubleshoot technical problems related to our products/services.
• Offer step-by-step guidance to clients on resolving technical issues via phone, email, or chat.
• Document and track customer interactions, resolutions, and feedback in our support systems.
• Escalate complex technical issues to senior team members when necessary.
• Contribute to the creation of technical support resources, such as knowledge base articles and FAQs.

Skills

Communication skills

Patience & empathy

Troubleshooting

Learning mindset

Team collaboration

Education

Currently pursuing a degree in IT/CS

Tools

Microsoft Office

Job description

About us @Symphony

Reliable. Interlinked. Sophisticated.

Symphony stands as an AI-driven leader in communication and technology, powered by a synergy of interlinked platforms: messaging, voice, directory, and data analytics.

Our advanced encryption technologies empower more than 1,400 global institutions to leverage AI effectively, uphold rigorous data security standards, manage intricate regulatory requirements, and refine their professional interactions.

Role description

As a Technical Support Intern, you'll have the valuable opportunity to work closely with our technical support team, enhance your problem-solving skills, and assist our clients in resolving their technical issues.

Position Overview

We're seeking a proactive and motivated Technical Support Intern to join our team. This internship will allow you to gain hands-on experience in diagnosing and troubleshooting technical problems, learning valuable skills that are essential in today's technology-driven world.

Key Responsibilities

• Collaborate with the technical support team to assist clients with their technical inquiries and issues.
• Provide excellent customer service, ensuring a positive and professional support experience.
• Diagnose and troubleshoot technical problems related to our products/services.
• Offer step-by-step guidance to clients on resolving technical issues via phone, email, or chat.
• Document and track customer interactions, resolutions, and feedback in our support systems.
• Escalate complex technical issues to senior team members when necessary.
• Contribute to the creation of technical support resources, such as knowledge base articles and FAQs.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Strong interest in technology and a desire to learn about various software and hardware systems.
• Excellent communication skills, both written and verbal.
• Patience and empathy when dealing with clients facing technical challenges.
• Basic understanding of computer systems, networks, and troubleshooting methodologies.
• Proficiency in Microsoft Office or similar software.
• Prior technical support or customer service experience is a plus.
• Ability to work effectively both independently and in a team.

Compensation :

£14/hour

Benefits

• Gain practical experience in technical support and problem-solving.
• Learn how to effectively communicate technical concepts to non-technical users.
• Receive mentorship and guidance from experienced technical support professionals.
• Develop a strong understanding of Symphony's Messaging / Voice (Cloud9) products/services and technical systems.
• Networking opportunities within the company and the technology sector.

Join us for an enriching internship that will equip you with valuable technical skills and customer service experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.