Customer Success Intern — Learn, Shadow & Grow

Symphony; Greater London; On-site; GBP 19,000 - 25,000; Part time

Benefits offered by this job

Hands-on CS experience

Mentorship from professionals

Networking opportunities

Learn customer-centric strategies

Industry exposure

Job summary

Symphony invites a Customer Success Intern to join its University Program in London from June to August 2027. You will work with the customer success team to learn client relationships and help ensure customer satisfaction.

This paid internship offers hands-on experience in onboarding, account monitoring, and gathering feedback while developing communication and organizational skills, contributing to an improved customer experience.

Qualifications

• Enrolled in a degree program related to Business, Marketing, Communication, or a related field.
• Strong written and verbal communication skills.
• Empathetic and customer-oriented mindset, with a passion for helping others succeed.
• Excellent organizational skills and attention to detail.
• Proficiency in G-Suite, Microsoft Office or similar software.
• Previous customer service or related experience is a plus.
• Ability to work collaboratively in a team environment.

Responsibilities

• Support the Customer Success team to effectively engage with clients throughout their lifecycle to maximize their adoption of Symphony and reduce churn
• Assist and shadow in onboarding new customers, helping them understand and utilize our products/services effectively.
• Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns.
• Gather customer feedback and insights, helping to identify areas for improvement in our products/services.
• Contribute to the creation and updating of Customer Success materials

Skills

Communication

Empathy

Organizational skills

Office apps

Customer service

Teamwork

Education

Enrollment in a business/marketing/communications degree

Tools

G-Suite

Microsoft Office

Job description

Symphony invites a Customer Success Intern to join its University Program in London from June to August 2027. You will work with the customer success team to learn client relationships and help ensure customer satisfaction.

This paid internship offers hands-on experience in onboarding, account monitoring, and gathering feedback while developing communication and organizational skills, contributing to an improved customer experience.