Technical Support Placement - Learn, Troubleshoot & Grow

Symphony; Belfast City District; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Practical experience in tech support

Mentorship from pros

Networking within tech sector

Hands-on with Cloud9 products

Job summary

Symphony is seeking a proactive Technical Support Placement Student in the United Kingdom to join our team. You will diagnose and troubleshoot technical issues, assist clients, and document interactions to improve support systems.

The role offers hands-on experience working with our Messaging/Voice (Cloud9) products, mentorship from experienced professionals, and opportunities to learn across software and hardware platforms. This paid placement runs for 9 months with a £14/hour rate.

Qualifications

• Pursuing a degree in Information Technology, Computer Science, or related field.
• Strong interest in technology and eagerness to learn software/hardware systems.
• Excellent written and verbal communication.
• Patience and empathy when assisting clients.
• Basic understanding of computer systems, networks, and troubleshooting.

Responsibilities

• Collaborate with the technical support team to assist clients with inquiries and issues.
• Provide excellent customer service and a positive support experience.
• Diagnose and troubleshoot technical problems related to our products/services.
• Offer step-by-step guidance to resolve issues via phone, email, or chat.
• Document and track customer interactions, resolutions, and feedback in support systems.
• Escalate complex issues to senior team members as needed.
• Contribute to creating knowledge base articles and FAQs.

Skills

Excellent communication

Patience and empathy

Troubleshooting basics

Independent learner

Team collaboration

Microsoft Office

Education

Pursuing degree in IT/CS

Job description

Symphony is seeking a proactive Technical Support Placement Student in the United Kingdom to join our team. You will diagnose and troubleshoot technical issues, assist clients, and document interactions to improve support systems.

The role offers hands-on experience working with our Messaging/Voice (Cloud9) products, mentorship from experienced professionals, and opportunities to learn across software and hardware platforms. This paid placement runs for 9 months with a £14/hour rate.