Intern, Customer Success

Symphony; Greater London; On-site; GBP 19,000 - 25,000; Part time

Benefits offered by this job

Hands-on CS experience

Mentorship from professionals

Networking opportunities

Learn customer-centric strategies

Industry exposure

Job summary

Symphony invites a Customer Success Intern to join its University Program in London from June to August 2027. You will work with the customer success team to learn client relationships and help ensure customer satisfaction.

This paid internship offers hands-on experience in onboarding, account monitoring, and gathering feedback while developing communication and organizational skills, contributing to an improved customer experience.

Qualifications

• Enrolled in a degree program related to Business, Marketing, Communication, or a related field.
• Strong written and verbal communication skills.
• Empathetic and customer-oriented mindset, with a passion for helping others succeed.
• Excellent organizational skills and attention to detail.
• Proficiency in G-Suite, Microsoft Office or similar software.
• Previous customer service or related experience is a plus.
• Ability to work collaboratively in a team environment.

Responsibilities

• Support the Customer Success team to effectively engage with clients throughout their lifecycle to maximize their adoption of Symphony and reduce churn
• Assist and shadow in onboarding new customers, helping them understand and utilize our products/services effectively.
• Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns.
• Gather customer feedback and insights, helping to identify areas for improvement in our products/services.
• Contribute to the creation and updating of Customer Success materials

Skills

Communication

Empathy

Organizational skills

Office apps

Customer service

Teamwork

Education

Enrollment in a business/marketing/communications degree

Tools

G-Suite

Microsoft Office

Job description

About us @Symphony

Reliable. Interlinked. Sophisticated.

Symphony stands as an AI-driven leader in communication and technology, powered by a synergy of interlinked platforms: messaging, voice, directory, and data analytics.

Our advanced encryption technologies empower more than 1,400 global institutions to leverage AI effectively, uphold rigorous data security standards, manage intricate regulatory requirements, and refine their professional interactions.

Role description:

As a Customer Success Intern, you will have the chance to work closely with our customer success team, gaining valuable insights into client relationships and helping ensure our customers' success and satisfaction.

Position Overview: We're looking for a motivated and enthusiastic Customer Success Intern to join our University Program during the period June to August 2027. This internship provides a unique opportunity to learn about customer-centric strategies, improve your communication skills, and contribute to the growth of our client base.

Key Responsibilities:

• Support the Customer Success team to effectively engage with clients throughout their lifecycle to maximize their adoption of Symphony and reduce churn
• Assist and shadow in onboarding new customers, helping them understand and utilize our products/services effectively.
• Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns.
• Gather customer feedback and insights, helping to identify areas for improvement in our products/services.
• Contribute to the creation and updating of Customer Success materials

Compensation: £16/hour

Qualifications:

• Enrolled in a degree program related to Business, Marketing, Communication, or a related field.
• Strong communication skills, both written and verbal.
• Empathetic and customer-oriented mindset, with a passion for helping others succeed.
• Excellent organizational skills and attention to detail.
• Proficiency in G-Suite, Microsoft Office or similar software.
• Previous customer service or related experience is a plus.
• Ability to work collaboratively in a team environment.

Benefits:

• Gain hands-on experience in customer success and relationship management.
• Learn about customer-centric strategies and effective communication techniques.
• Receive mentorship and guidance from experienced professionals.
• Develop a strong understanding of Symphony's products/services and its relevance in the marketplace.
• Networking opportunities within the company and the industry.

Join us for an exciting internship where you can make a meaningful impact on our customers' success.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.