Technical Support - Placement

Symphony; Belfast City District; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Practical experience in tech support

Mentorship from pros

Networking within tech sector

Hands-on with Cloud9 products

Job summary

Symphony is seeking a proactive Technical Support Placement Student in the United Kingdom to join our team. You will diagnose and troubleshoot technical issues, assist clients, and document interactions to improve support systems.

The role offers hands-on experience working with our Messaging/Voice (Cloud9) products, mentorship from experienced professionals, and opportunities to learn across software and hardware platforms. This paid placement runs for 9 months with a £14/hour rate.

Qualifications

• Pursuing a degree in Information Technology, Computer Science, or related field.
• Strong interest in technology and eagerness to learn software/hardware systems.
• Excellent written and verbal communication.
• Patience and empathy when assisting clients.
• Basic understanding of computer systems, networks, and troubleshooting.

Responsibilities

• Collaborate with the technical support team to assist clients with inquiries and issues.
• Provide excellent customer service and a positive support experience.
• Diagnose and troubleshoot technical problems related to our products/services.
• Offer step-by-step guidance to resolve issues via phone, email, or chat.
• Document and track customer interactions, resolutions, and feedback in support systems.
• Escalate complex issues to senior team members as needed.
• Contribute to creating knowledge base articles and FAQs.

Skills

Excellent communication

Patience and empathy

Troubleshooting basics

Independent learner

Team collaboration

Microsoft Office

Education

Pursuing degree in IT/CS

Job description

About us @Symphony

Reliable. Interlinked. Sophisticated.

Symphony stands as an AI-driven leader in communication and technology, powered by a synergy of interlinked platforms: messaging, voice, directory, and data analytics.

Our advanced encryption technologies empower more than 1,400 global institutions to leverage AI effectively, uphold rigorous data security standards, manage intricate regulatory requirements, and refine their professional interactions.

Role description

As a Technical Support Placement Student, you'll have the valuable opportunity to work closely with our technical support team, enhance your problem-solving skills, and assist our clients in resolving their technical issues.

Position Overview: We're seeking a proactive and motivated Technical Support Placement Student to join our team. This Placement will allow you to gain hands-on experience in diagnosing and troubleshooting technical problems, learning valuable skills that are essential in today's technology-driven world.

Key Responsibilities

• Collaborate with the technical support team to assist clients with their technical inquiries and issues.
• Provide excellent customer service, ensuring a positive and professional support experience.
• Diagnose and troubleshoot technical problems related to our products/services.
• Offer step-by-step guidance to clients on resolving technical issues via phone, email, or chat.
• Document and track customer interactions, resolutions, and feedback in our support systems.
• Escalate complex technical issues to senior team members when necessary.
• Contribute to the creation of technical support resources, such as knowledge base articles and FAQs.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Strong interest in technology and a desire to learn about various software and hardware systems.
• Excellent communication skills, both written and verbal.
• Patience and empathy when dealing with clients facing technical challenges.
• Basic understanding of computer systems, networks, and troubleshooting methodologies.
• Proficiency in Microsoft Office or similar software.
• Prior technical support or customer service experience is a plus.
• Ability to work effectively both independently and in a team.

Compensation : £14/hour

Duration: 9 months

Benefits

• Gain practical experience in technical support and problem-solving.
• Learn how to effectively communicate technical concepts to non-technical users.
• Receive mentorship and guidance from experienced technical support professionals.
• Develop a strong understanding of Symphony's Messaging / Voice (Cloud9) products/services and technical systems.
• Networking opportunities within the company and the technology sector.

Join us for an enriching placement that will equip you with valuable technical skills and customer service experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.