Global IT Service Desk Analyst — Remote Evening/Weekend Shifts

DVF Recruitment; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Out-of-hours allowance

Collaborative IT team environment

Remote work option for late shifts

Job summary

A global law firm is seeking an IT Service Desk Analyst to join their team in London. The role involves providing first-class IT support to colleagues internationally, working with various technologies including Microsoft 365 and legal applications. Ideal candidates have at least 12 months of IT support experience and strong troubleshooting skills. Flexibility for evening and weekend shifts is required. Competitive salary and remote working options are available.

Qualifications

• At least 12 months’ experience in an IT support role, ideally within professional services.
• Strong troubleshooting skills across both hardware and software.
• Hands-on experience with Microsoft 365 applications (Word, Excel, PowerPoint, Outlook, Teams).
• Excellent communication skills, with a calm and professional manner.
• Flexibility around working hours, including evening and weekend cover.

Responsibilities

• Acting as the first point of contact for IT support queries globally.
• Providing both remote and desk-side support.
• Logging and managing tickets through ServiceNow.
• Taking ownership of all issues through to resolution.
• Supporting audio and video conferencing setups.

Skills

Troubleshooting

Customer-focused mindset

Microsoft 365 applications

Communication skills

Education

ITIL Foundation qualification

Tools

ServiceNow

iManage

Elite 3E

Zoom

IntApp

BigHand

Job description

A global law firm is seeking an IT Service Desk Analyst to join their team in London. The role involves providing first-class IT support to colleagues internationally, working with various technologies including Microsoft 365 and legal applications. Ideal candidates have at least 12 months of IT support experience and strong troubleshooting skills. Flexibility for evening and weekend shifts is required. Competitive salary and remote working options are available.