Technical Support Advisor

ASSA ABLOY Global Solutions; Willenhall; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Learning & development

Competitive salary & incentives

Holiday Flex

Cycle 2 Work

Pension

Discount portal

Wellbeing program

Job summary

ASSA ABLOY Group in Willenhall is seeking a Technical Support Advisor to deliver expert technical assistance and customer service. You will act as a reliable contact for customers and internal stakeholders, resolving enquiries and supporting continuous improvement in a fast-paced, team-oriented environment.

You will provide technical guidance, manage technical queries, and collaborate with the Customer Services Manager and other teams.

Qualifications

• Has previous experience in a technical support, customer service, or advisory role.
• Can work effectively under pressure, manage competing priorities, and meet deadlines while maintaining high standards.
• Demonstrates strong problem-solving skills with the ability to investigate and resolve customer queries efficiently.
• Is a proactive team player who thrives in a fast-paced environment and recognizes the importance of teamwork.
• Possesses excellent communication and relationship-building skills, with the ability to build positive relationships with customers and colleagues.

Responsibilities

• Provide technical guidance and customer support, offering expert advice on products and resolving technical enquiries.
• Manage and handle technical queries while assisting the Customer Services Manager with day-to-day activities.
• Investigate and resolve issues, working closely with internal communications and order entry teams.
• Handle inbound customer calls, delivering excellent service and support to address customer needs effectively. Occasionally accompany the Quality team on site visits when required.
• Continuously develop product knowledge to confidently troubleshoot issues and provide accurate technical assistance.

Skills

Technical support

Customer service

Problem-solving

Teamwork

Communication skills

Job description

Select how often (in days) to receive an alert: Create Alert

• Customer Service & Contact Center Operations
• No Travel Required
• 30-Oct-2026

Can you bring your Technical skill to our Customer Services team? Join us in Willenhall where you can enjoy a team-oriented culture that empowers you to build a career you can be proud of.

What you would do as our Technical Support Advisor - Commercial Segment

As our Technical Support Advisor, you will play a key role in delivering exceptional technical assistance and customer service, acting as a reliable point of contact for customers and internal stakeholders. Working closely with cross-functional teams, you will use your technical expertise and problem-solving skills to resolve enquiries, assist continuous improvement and ensure a positive customer experience. This is an excellent opportunity for someone who enjoys combining technical knowledge with customer interaction in a fast-paced and team-oriented environment.

You would also:

• Provide technical guidance and customer support, offering expert advice on products and resolving technical enquiries.
• Manage and handle technical queries while assisting the Customer Services Manager with day-to-day activities.
• Investigate and resolve issues, working closely with internal communications and order entry teams.
• Handle inbound customer calls, delivering excellent service and support to address customer needs effectively. Occasionally accompany the Quality team on site visits when required.
• Continuously develop product knowledge to confidently troubleshoot issues and provide accurate technical assistance.

The skills and experience you need

• Has previous experience in a technical support, customer service, or advisory role.
• Can work effectively under pressure, manage competing priorities, and meet deadlines while maintaining high standards.
• Demonstrates strong problem-solving skills with the ability to investigate and resolve customer queries efficiently.
• Is a proactive team player who thrives in a fast-paced environment and recognizes the importance of teamwork.
• Possesses excellent communication and relationship-building skills, with the ability to build positive relationships with customers and colleagues.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive scheme.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Talent Acquisition Business Partner, at [e-mail] .

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.