Tech Lead: AI-Driven SRE for Scalable SaaS

CISCO Systems; Greater London; On-site; GBP 39,000 - 79,000; Full time

Job summary

Cisco Systems in Greater London is seeking a technically seasoned leader to shape the AI-assisted observability platform. You will define the technical roadmap and architecture for automated incident response and self-healing cloud infrastructure across multi‑cluster environments.

You will build production‑grade AI agents, MCP tool integrations, and deterministic evaluation pipelines to support operational decisions.

Qualifications

• Bachelor's degree plus 8 years of related experience in Computer Science, Software Engineering, or a related field.
• Proven record as Technical Lead or Lead SRE delivering distributed, high-availability SaaS platforms at scale.
• Strong proficiency in Python, Go, Java, or C++ with experience designing microservices, APIs, and production automation.
• Deep experience with Kubernetes, Docker, and container orchestration in large-scale multi-cluster environments.
• Proven background in SRE practices, including SLI/SLO design, observability platforms, incident management, and automated RCA.

Responsibilities

• Define the technical roadmap and architecture for AI-assisted observability, automated incident response, and self-healing cloud infrastructure.
• Design and build production-grade AI agents, MCP tool integrations, and deterministic evaluation pipelines for automated operational decision support.
• Architect ingestion and correlation pipelines across distributed logs, metrics, OpenTelemetry traces, change events, and runbooks to accelerate MTTD and MTTR.
• Develop proactive anomaly detection and Human-in-the-Loop remediation workflows with safety, security, and quality guardrails.
• Partner with application and infrastructure teams to define SLIs/SLOs, handle error budgets, and lead deep-dive post-incident reviews.
• Mentor senior and mid-level engineers, establish engineering best practices, and drive alignment across global development and operations teams.
• Manage priorities and deadlines, communicate progress clearly, and work across teams to turn production needs into reliable software and AI-assisted capabilities.

Skills

Python

Go

Java

C++

Kubernetes

Docker

SRE practices

AI/ML pipelines

OpenTelemetry

CI/CD

Education

Bachelor's degree + related experience

Tools

Terraform

Jenkins

GitHub Actions

AWS

GCP

Azure

Kafka

PostgreSQL

Elasticsearch

Grafana

Prometheus

OpenTelemetry

Redis

Job description

Cisco Systems in Greater London is seeking a technically seasoned leader to shape the AI-assisted observability platform. You will define the technical roadmap and architecture for automated incident response and self-healing cloud infrastructure across multi‑cluster environments.

You will build production‑grade AI agents, MCP tool integrations, and deterministic evaluation pipelines to support operational decisions.