AI-Powered Production Reliability Tech Lead

624 Cisco International Limited; Greater London; On-site; GBP 110,000 - 150,000; Full time

Job summary

Cisco is seeking a Technical Leader to drive the architectural vision for an AI-powered Production Intelligence platform and to merge Site Reliability Engineering with agentic AI. You will shape roadmaps, mentor engineers, and collaborate across global teams to deliver reliable, automated, self-healing infrastructure.

You will design AI agents, MCP integrations, and pipelines for observability, incident response, and proactive remediation, ensuring safety, security, and high availability at

Qualifications

• Bachelor’s degree + 8 years of related experience, Master’s + 6 years, or PhD + 3 years in Computer Science, Software Engineering, or a related technical field.
• Proven record as a Technical Lead or Lead SRE/Software Engineer delivering distributed, high‑availability SaaS platforms at scale.
• Strong proficiency in Python, Go, Java, or C++ with experience designing microservices, APIs, and production automation.
• Deep experience with Kubernetes, Docker, and container orchestration in large‑scale multi‑cluster environments.
• Proven background in SRE practices: SLI/SLO design, observability platforms (metrics/logs/traces), incident management, and automated RCA.

Responsibilities

• Technical Leadership & Architecture: Define the technical roadmap and architecture for AI-assisted observability, automated incident response, and self-healing cloud infrastructure.
• Agentic Workflows & Tooling: Design and build production-grade AI agents, MCP tool integrations, and deterministic evaluation pipelines for automated operational decision support.
• Telemetry & Insights: Architect ingestion and correlation pipelines across distributed logs, metrics, OpenTelemetry traces, change events, and runbooks to accelerate Mean Time to Detection (MTTD) and Resolution (MTTR).
• Safe Production Automation: Develop proactive anomaly detection and Human-in-the-Loop (HITL) remediation workflows with rigorous safety, security, and quality guardrails.
• Reliability & Scalability Engineering: Partner with application and infrastructure teams to define SLIs/SLOs, handle error budgets, and lead deep-dive post‑incident reviews (PIRs).
• Mentorship & Collaboration: Mentor senior and mid‑level engineers, establish engineering best practices, and drive alignment across global development and operations teams. You’ll manage priorities and deadlines, communicate progress clearly and work across teams to turn production needs into reliable software and AI‑assisted capabilities.

Skills

Technical leadership

SRE practices

Python

Kubernetes

Docker

Microservices

APIs design

Observability

Education

Bachelor’s + 8 years / Master’s + 6 / PhD + 3 in CS/SE

Tools

Terraform

GitHub Actions

CI/CD (Jenkins)

Job description

Cisco is seeking a Technical Leader to drive the architectural vision for an AI-powered Production Intelligence platform and to merge Site Reliability Engineering with agentic AI. You will shape roadmaps, mentor engineers, and collaborate across global teams to deliver reliable, automated, self-healing infrastructure.

You will design AI agents, MCP integrations, and pipelines for observability, incident response, and proactive remediation, ensuring safety, security, and high availability at