Administrator - Gender Service

Cambridge University Hospitals; Newmarket, Cambridge; Remote; GBP 28,000 - 31,000; Full time

Benefits offered by this job

On-site facilities

Bus travel concessions

Free Park & Ride access

Staff parking subsidy

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking an Administrator to support the Children’s and Young People’s Gender Service in the East of England. The role involves coordinating appointments, minutes, letters, and frontline contact with patients and families.

The post emphasises confidentiality, NHS systems experience, and flexible working options with a supportive environment and opportunities for development within CUH NHS Foundation Trust.

Qualifications

• Educated to NVQ 4 level or equivalent qualification.
• Advanced Excel training completed.
• Significant administrative/secretarial experience.
• Experience handling confidential information and NHS context.
• Experience with NHS electronic systems preferred.

Responsibilities

• Provide comprehensive administrative support to the Children’s and Young People’s Gender Service.
• Book appointments and coordinate Multidisciplinary Team Meetings.
• Produce letters and documents; take and transcribe minutes.
• Handle queries from patients and families as first contact.
• Maintain office systems and support relevant processes as required.

Skills

Communication

Minute taking

Customer service

Data entry

Prioritisation

Education

NVQ 4 level or equivalent

Advanced Excel Training

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Westbrooke House, Newmarket & Cambridge University Hospitals Town Newmarket & Cambridge Salary £28,392 - £31,157 per annum pro rata Salary period Yearly Closing 18/10/2026 23:59

Job overview

Cambridge University Hospital Foundation Trust (CUH) is seeking a highly skilled and compassionate individual to join the new NHS Children and Young People's Gender Service (East of England) in the role of Administrator.

The Cass Review into gender services for children and young people has recommended that staff should maintain a broad clinical perspective by working across related NHS services to embed the care of children and young people with gender-related distress within a broader child and adolescent health context.

Main duties of the job

To provide a comprehensive administrative support service to the Children’s and Young People’s Genders Service, including overseeing and undertaking the booking of appointments, coordinating Multidisciplinary Team Meetings, producing letters and other documents, arranging, and taking minutes of meetings, and dealing with queries and concerns in a timely manner. You will be the first point of contact for all visitors to the clinic including patients and their families.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

This vacancy will close at midnight on 18th October
Interviews are due to be held on 26th October

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.
Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Qualifications

• Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
• Advanced Excel Training course/qualification

Experience

• Significant administrative/ secretarial experience including initiating and maintaining office systems.
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
• Understanding of Confidentiality and Data Protection Act.
• Knowledge of NHS issues
• Previous experience of office / secretarial or similar relevant role.
• Previous experience of taking minutes of meetings and transcribing notes accurately and efficiently.
• Evidence of working in healthcare environment
• Previous experience of working with NHS electronic systems e.g. ESR, Trac, Oracle and E-Rostering systems

Knowledge

• Knowledge and experience of using software programmes, e.g. Microsoft office especially outlook, word, excel and PowerPoint.
• Able to take responsibility for own work and work without direct supervision where appropriate.
• Able to work using own initiative where applicable.
• Ability to prioritise work and meet deadline under pressure

Skills

• Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
• Ability to work under pressure in a busy working environment and able to multi-task
• Minute taking
• Evidence of ability to communicate at all levels clearly and concisely both oral and written.
• Evidence of frontline customer service skills Willingness to learn.
• Evidence of previously working under pressure or to a tight deadline.
• Excellent organisational skills and attention to detail
• Confidence in making decisions when dealing with competing priorities
• Ability to develop and maintain good working relationships with all levels of staff
• Ability to handle confidential and sensitive information appropriately
• Be flexible according to priorities and changing organisational systems

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together-safe, kind, excellent Compliance with all Trust policies and procedures

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.