Administrator

CPFT; Cambridge; On-site; GBP 26,000 - 27,000; Part time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) is recruiting a Band 3 Administrator for the Orthopaedic Psychological Support Service, starting at Fulbourn (Beacon Centre). The role is 30 hours per week on a fixed-term basis until 31 August 2027 with training and supervision provided.

The post requires accurate typing, strong organisational skills, excellent customer service, and the ability to work autonomously within a supportive team.

Qualifications

• Educated to GCE/GCSE standard.
• RSA Stage II/NVQ Level 2 in Administration or equivalent.
• Good command of written English.
• Experience in a busy office/customer facing environment.

Responsibilities

• Word processing of all forms of correspondence, reports and summaries required by the team.
• Undertake diary management for clinicians/managers as required.
• Organise team/ward meetings, take, transcribe and distribute minutes.
• Organise clinics and associated appointments using brought forward systems.
• Provide operational support and supervise Band 2 staff when required.
• Deal with staff and service user requests following Trust procedures.
• Inputting and updating service user information on computerised systems.
• Maintain filing in paper and electronic records and track notes.
• Ensure good customer service via professional telephone service and messaging.
• Undertake training of new staff as directed.

Skills

Typing 50wpm

Customer service

Organisational skills

Telephone manners

Confidentiality

Medical terminology

Data Protection

Education

GCE/GCSE

RSA Stage II

English proficiency

Tools

SystmOne

Job description

Main area Mental Health - Child and Adolescent Grade Band 3 Contract 10 months (Fixed-term end date 31/08/2027) Hours Part time - 30 hours per week Job ref 310-CYPF-7996596-B

Site Ida Darwin site Town Fulbourn, Cambridge, Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 19/10/2026 23:59

Job overview

We are looking for an enthusiastic Band 3 Administrator to join the newly set up Orthopaedic Psychological Support Service initially based at the Beacon Centre, Fulbourn.

This post is for 30 hours per week and is fixed term until 31 August 2027.

Main duties of the job

Duties include general administrative duties including formatting and sending letters and reports, reception duties, answering and making telephone calls in/out of the service and dealing with enquiries from service users and their families.

The successful candidate will need to be calm, patient, organised and able to work autonomously and within a team. You will need to have good communication skills and be a competent typist as this role involves typing up reports, letters, and minutes, and booking appointments for our clinicians, as well as helping to maintain our waiting lists.

The ideal candidate will have a strong team work ethic, sense of accountability, a friendly, positive, professional outlook, accompanied by an ability to work under pressure at times.

To support you, we will provide full training and supervision, and we will commit to aiding your development within the role.

Working for our organisation

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.

To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity .

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

Detailed job description and main responsibilities

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for clinicians and/or managers, as required.
• Organise team/ward meetings, take, transcribe, and distribute minutes accordingly.
• Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
• Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
• Deal with staff and service user requests that may be part of a cash office functions as and when required, and in accordance with Trust procedures.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.

Person specification

Education / Qualifications

• Educated to GCE/GCSE standard.
• RSA Stage II/NVQ Level 2 in Administration or equivalent.
• Good command of written English.

Experience

• Experience of working in a busy and demanding office/customer facing environment.
• Experience of planning and organising own workload and of staff within own span of control.
• Experience of supporting a multi-disciplinary team.
• Previous experience of working in an NHS Office environment.
• Experience in using computer programmes including health care IT systems/SystmOne

Skills & Abilities

• Excellent customer care skills.
• Excellent standard of typing/audio skills (50wpm).
• Good organisational skills.
• Excellent telephone manner.
• Ability to adopt an appropriate style and method of communication and deal effectively with people.
• Knowledge of medical terminology.
• Knowledge of Data Protection Act.
• Clear understanding of confidentiality and the importance of maintaining confidentiality for patients.

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

• Integrated physical and mental health services for adults and older people;
• Specialist mental health and learning disability services;
• Children’s community services in Peterborough;
• Ground-breaking research

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.

Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.

Applicants who are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.