Team Member

Mary Rush Care Ltd; Swindon; Hybrid; GBP 12,000 - 18,000; Part time

Job summary

Mary Rush Care Ltd is seeking a friendly Reception/Cafe Assistant in Swindon to welcome customers, take orders, and support cafe and activity areas. Training will be provided for those new to climbing or leisure experiences.

You will help with food and drink service, keep areas tidy, and assist in additional departments as needed. A positive, team-oriented attitude is essential for busy periods and seasonal work.

Qualifications

• Ability to work well in a team and under pressure during busy periods.
• A friendly and positive attitude with great communication skills.
• Enthusiastic, friendly and professional attitude
• Food Safety Level 2 (or willingness to obtain).
• Barista experience (preferred but not essential – training will be provided).

Responsibilities

• Provide a friendly welcoming arrival for all customers
• Answer queries and proactively resolve issues at the point they arise wherever possible
• Keeping the reception area clean, neat and tidy at all times
• Extensive knowledge of all products and services
• Go the extra mile to ensure customer satisfaction
• Provide a friendly service while taking orders and processing payments
• Prepare and serve high quality drinks and food in a timely and efficient manner
• Keeping the cafe and customer seating areas, clean, neat and tidy at all times
• Preparing party food orders so that they are ready for when customers finish their activities
• Assist the team in the setup and cleaning
• Extensive knowledge of all products and services
• Go the extra mile to ensure customer satisfaction

Skills

Teamwork

Customer service

Communication

Job description

Unit 3-5 IO Centre, Radway Road, Swindon, SN3 4WH, UNITED KINGDOM

Our all Team Members are an integral part in creating a memorable experience for every customer that walks through our door. Working on reception to welcome each customer attending our site, in the cafe, preparing and serving food to our customers, as well as monitoring and ensuring the safety of our customers in all areas of our business, including the Adventure Arena, Clip ‘n Climb, Fun Walls sessions as well as our High Walls .

A passion for climbing combined with a burning desire to make every customer leave feeling seen and buzzing from an amazing visit will stand you out from the crowd.

Although some experience in the leisure/climbing/cafe industry is preferred, this is not essential as we will provide training on how to run our activities to a high standard. We are passionate about supporting our team and their professional development; so, there may be opportunities for individuals with the right aptitude to be trained on additional departments.

You will be supported by, and report directly to our Senior Management Team.

Reception Responsibilities

Provide a friendly welcoming arrival for all customers

Answer queries and proactively resolve issues at the point they arise wherever possible

Keeping the reception area clean, neat and tidy at all times

Extensive knowledge of all products and services

Go the extra mile to ensure customer satisfaction

Cafe Responsibilities

Provide a friendly service while taking orders and processing payments

Prepare and serve high quality drinks and food in a timely and efficient manner

Keeping the cafe and customer seating areas, clean, neat and tidy at all times

Preparing party food orders so that they are ready for when customers finish their activities

Assist the team in the setup and cleaning

Extensive knowledge of all products and services

Go the extra mile to ensure customer satisfaction

Requirements

Ability to work well in a team and under pressure during busy periods.

A friendly and positive attitude with great communication skills.

Enthusiastic, friendly and professional attitude

Food Safety Level 2 (or willingness to obtain).

Barista experience (preferred but not essential – training will be provided).

Screening Questions

• Do you have experience in a similar role?
• Can you work evenings?
• Describe your customer service experience
• Will your commute be 20 minutes or less?
• How do you plan to commute?
• How many hours are you looking for?
• Are you looking for a seasonal/short term role?
• Record a 30 second video to introduce yourself?