Assistant Centre Manager – Indoor Climbing & Cafe

The Heart Shopping Centre; Rock; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Bonus scheme

Discounted food and drink on shift

Additional holiday related to length (

Free climbing

Enhanced maternity/paternity pay

Cycle to work scheme

On-site parking

Company events

Job summary

Rock Up is seeking an Assistant Manager to support the Centre Manager in Whiteley, leading a team of around 30 staff across climbing, soft play and a cafe. You will ensure SOPs are followed, drive customer service and manage rotas to maintain a consistent experience for guests and families.

The role requires a natural leader with a self-starter attitude, strong people management and a passion for delivering an outstanding guest experience.

Qualifications

• Natural leader with a self-starter attitude.
• Excellent people management and customer service skills.
• Ability to understand and deliver SOPs.
• Willingness to be a key holder and assist with banking and reporting.

Responsibilities

• Manage a centre with a team of around 30 people (permanent and casual).
• Support the Centre Manager in all aspects of site operations.
• Staff training and development.
• Ensure SOPs are followed and service is delivered consistently.
• Lead marketing and sales efforts and maintain high customer service.
• Rota management, banking and weekly reporting.
• Attend meetings as required (management/finance/marketing/HR).

Skills

Leadership

People management

Customer service

Staff training

Rota management

Communication

Job description

Assistant Manager – Walton

Full Time

Salary – TBC

This is a unique opportunity to join one of the UK's hottest growing new leisure brands. Rock Up operates an exciting, new indoor climbing concept, combined with soft play and a high-quality café. The concept is best described as ’fun climbing at its best’ and has proved hugely popular with guests and families.

We are looking for an outstanding Assistant Manager to support the Centre Manager with the running of the site. Who will be given the opportunity to take their strong experience to new heights. You will come from a background in retail, operations, hospitality, educational activity, health club, or leisure.

This role is to lead and manage our centre in Whiteley. You will need to be a natural leader with a self-starter attitude, excellent people management and customer service skills and passion. You will have a driven personality and fully demonstrate the importance of helping to lead the team to be the best.

The Candidate will be someone who understands how we deliver our experience and encourage excellent customer service. They will be on a fixed Rota pattern and work in tandem with the CM to ensure the site is delivering a consistent service.

They will be actively involved in Rota and making sure the site has adequate staffing levels. The successful candidate will understand all SOP’s and make sure these are delivered consistently, and to ensure everyone that leaves each day has had a truly excellent and fun time.

The candidate will be a key holder for the building and play an active part in the day to day running of the centre and be able to perform all CM actions in their absence. This will include weekly reports and banking.

As a dynamic, high energy company, we are looking for a commercial operator who has the potential to play a significant role in the development of the centre by building community and corporate links.

Key Responsibilities Include

• Managing the centre with a team of circa 30 people, comprising of both
  
  

permanent and casual workers,

• Supporting the Centre Manager in all aspects
• Staff Training and development
• Ensure the site is delivering SOPS
• Marketing and Sales
• The maintenance of outstanding levels of customer service and care
• Rota Management
• Banking and Reporting
• Key Holder Responsibility
• Attendance at Management/Finance/Marketing/HR meetings when required.
  
  

Benefits

• Bonus scheme
• Discounted food and drink whilst on shift
• Additional holiday related to length of service
• Free climbing
• Enhanced maternity/paternity pay
• Cycle to work scheme
• On-site parking
• Company events
  
  

Experience

• Customer service: 3 years (preferred)
• Management: 2 years (preferred)