Team Member (including opportunities for Duty Manager and Instructor roles)

Rockstar Climbing; Swindon; On-site; GBP 12,000 - 17,000; Full time

Job summary

Mary Rush Care Ltd in Swindon is seeking a friendly Reception/Cafe team member to welcome every customer, take orders, and support safety across adventure activities. You will assist in cafe service, food preparation, and maintaining a welcoming environment for guests.

Experience in leisure or climbing-focused venues is preferred but not essential; full training will be provided. The role includes working across reception, cafe, and activity areas with supportive senior management.

Qualifications

• Experience in cafe or leisure setting preferred but not essential.
• Willingness to learn and train on activities.

Responsibilities

• Greet customers at reception and welcome them to the site.
• Take orders and process payments at the cafe.
• Provide friendly service and maintain clean cafe and seating areas.
• Monitor safety during activities and enforce centre rules politely.
• Assist with prep and service of food and drinks as needed.

Skills

Teamwork

Customer service

Communication

Positive attitude

Education

Food Safety Level 2

Job description

Unit 30/Bramble Road, Swindon, SN2 8HB, UNITED KINGDOM

Our all Team Members are an integral part in creating a memorable experience for every customer that walks through our door. Working on reception to welcome each customer attending our site, in the cafe, preparing and serving food to our customers, as well as monitoring and ensuring the safety of our customers in all areas of our business, including the Adventure Arena, Clip ‘n Climb, Fun Walls sessions as well as our HIgh Walls .

Although some experience in the leisure/climbing/cafe industry is preferred, this is not essential as we will provide training on how to run our activities to a high standard. We are passionate about supporting our team and their professional development; so, there may be opportunities for individuals with the right aptitude to be trained on additional departments.

You will be supported by, and report directly to our Senior Management Team.

Reception Responsibilities

• Provide a friendly welcoming arrival for all customers


• Answer queries and proactively resolve issues at the point they arise wherever possible


• Keeping the reception area clean, neat and tidy at all times


• Extensive knowledge of all products and services


• Go the extra mile to ensure customer satisfaction

Cafe Responsibilities

• Provide a friendly service while taking orders and processing payments


• Prepare and serve high quality drinks and food in a timely and efficient manner


• Keeping the cafe and customer seating areas, clean, neat and tidy at all times


• Preparing party food orders so that they are ready for when customers finish their activities


• Assist the team in the setup and cleaning


• Extensive knowledge of all products and services


• Go the extra mile to ensure customer satisfaction

Activities Monitor Responsibilities and Duties

• Ensuring safety briefings are conducted correctly and punctually


• Ensuring the safety of our customers at all times


• Delivering engaging and memorable sessions, while enforcing the centre rules effectively and politely


• Assisting in rescues in our Clip n Climb Arena


• Ensuring a clean and friendly environment for customers


• Assisting with any maintenance/equipment checks around the centrewhen required

Requirements

• Ability to work well in a team and under pressure during busy periods.


• A friendly and positive attitude with great communication skills.


• Enthusiastic, friendly and professional attitude


• Food Safety Level 2 (or willingness to obtain).


• Barista experience (preferred but not essential – training will be provided).

Screening Questions

• Do you have experience in a similar role?


• Can you work evenings?


• Describe your customer service experience


• Will your commute be 20 minutes or less?


• How do you plan to commute?


• How many hours are you looking for?


• Are you looking for a seasonal/short term role?


• Record a 30 second video to introduce yourself?