Team Member

Ole & Steen; Greater London; Remote; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Hourly wage £12.71

Staff discount 50%

Free meals

Uniform provided

28 days holiday

FT/PT contracts

Referral bonus up to £1000

GP helpline

Job summary

Ole & Steen in London is seeking a front-of-house team member to welcome guests, share menu knowledge and ensure orders are processed accurately. You will handle payments, balance cash, manage stock with care, and keep markets areas clean and compliant with food safety standards.

Benefits include a strong hourly wage, staff discounts, free meals during shifts, uniforms, and 28 days holiday. Flexible full-time or part-time contracts offered in a busy bakery environment.

Qualifications

• Excellent customer service and the ability to engage a diverse clientele.
• Clear, confident communication and interpersonal skills.
• Comfort with fast-paced environment and handling multiple tasks.

Responsibilities

• Make guests feel welcome with warm greetings and farewells.
• Share menu knowledge and help guests make great choices.
• Enter orders accurately and process payments promptly.
• Balance cash and handle monies securely at end of shift.
• Maintain stock, monitor wastage and flag shortages.
• Keep work areas clean, tidy, and stocked at all times.
• Follow Ole & Steen safety and sanitisation standards.

Skills

Customer service

Communication

Multitasking

Attention to detail

Stamina to stand

Coffee equipment

Noise tolerance

Job description

“Arguably The Best Scandi BakeryInTown” Time Out

We have been Denmark’s favourite bakery for over 20 years, serving delicious breads, pastries and cakes made by hand, single estate coffee, great breakfasts, premium salads, Danish open-faced sandwiches and freshly made baguettes. We opened our flagship Bakery in Piccadilly Circus in Christmas 2016 to huge acclaim and fantastic reviews, now we continue our expansion in London.

Responsibilities:

• Make all our guests feel welcome and treat them as if they are entering your own home with a warm greeting and farewell.
• Share your passion for food & drinks by sharing your menu knowledge with our guests and helping them to make great choices
• Ensure all orders are entered correctly on the till.
• Take payment from guests promptly, ensuring all transactions are completed accurately and the correct money is exchanged
• Ensure all monies are securely handled and accurately balanced at end of shift
• Be accountable for stock, wastage and make the manager aware of any stock shortage when re-ordering may berequired
• Ensure your section and working areas are kept clean, tidy,set and stocked up at all times
• Check and clean all public areas and ensure a constant supply of soap, toilettissueand paper towelsat all times
• Follow the cleaning schedule and ensure all daily duties are completed efficiently and to brand standards
• Report any faulty equipment or machinery to the Manager
• Make sure your appearance, uniform,timekeepingand behaviour always meet our standards
• Ensure kitchen and stores arekept clean and tidy at all timesfollowing all Ole & Steen Food Safety and Health & Safety standards
• Prepare and assemble food asrequired

Benefitsofworking with Ole and Steen

• Salary £12.71per hour
• 50% discount at any Ole&Steen location , including friends and family.
• Free meal whilst working–unlimited hot drinks.
• Uniformsprovided.
• 28 days holidays
• Full-time or part-time hours – permanent or temporary contracts
• Referral incentive scheme – up to £1000
• GP Helpline

From you:

• Excellent customer service skills with the ability to engage and interact with a diverse clientele.
• Good communicationand interpersonal abilities.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail.
• Ability to stand for extended periods.
• Manual dexterity tooperatecoffee equipment and handle hot beverages safely.
• Tolerance for working in a noisy and fast-paced environment.

Interview Process:

• Online Questionnaire
• Phone Interview
• Trial Shift
• Offer