Assistant Manager

Ole & Steen; Guildford; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Uniform

Pension

GP helpline

50% discount

Free food

Referral bonus

Job summary

Ole & Steen is seeking an Assistant Manager to lead store shifts, coach teams and deliver outstanding guest experiences. You will drive sales, maintain brand standards and act as a positive role model for your staff.

The role suits candidates with hospitality experience who are ready to step into a leadership position in a bustling London-area bakery. Join a Danish heritage brand offering flexible shifts, uniform provision, pension, and staff discounts.

Qualifications

• Experience in hospitality with a drive to perform in a fast-paced environment.
• Ability to lead, inspire and engage teams to deliver high standards.
• Excellent communication with guests and colleagues.

Responsibilities

• Run shifts and manage the store in the General Manager’s absence.
• Deliver exceptional customer service and ensure optimal team deployment.
• Act as brand ambassador, maintaining Ole & Steen standards and attitude.
• Drive sales and KPI achievement in line with campaigns.
• Provide clear handovers and briefings at shift changes.

Skills

Frontline leadership

Hospitality experience

Team motivation

Communication skills

Customer service

Job description

“Arguably The Best Scandi Bakery In Town” Time Out

Tired of working late and missing out on dinner with your loved ones? Join us for a job that lets you clock out on time and still make it to family game night or catch up with friends over dinner! Work hard, live well, and let’s make work-life balance a reality—so you can enjoy life’s little moments.

At Ole & Steen, we're not just any bakery; we have 30 years of Danish heritage behind us. Since opening our doors in 2016 in London Piccadilly, we've been on a mission to bring the art of artisanal baking to the heart of London.

Package:

• Up to £36,000 depending on experience.


• Flexibility of shifts.


• Free food whilst on shift.


• 50% discount at any Ole and Steen location.


• Referral program scheme - up to £1000.


• Uniform provided.


• Pension scheme.


• GP Helpline.

What we are looking for:

• You are friendly and welcoming with an ability to make our guests feel at home in your store. You will lead from the front and inspire your teams to always provide a similarly high level of experience.


• You are already an Assistant Manager looking for a new challenge in a great company or maybe you’re a Team Leader or Supervisor and are looking for the next step in your management/leadership career path.


• Experience in hospitality with a drive to perform, positive behaviours and the resilience to cope with a fast-paced environment.


• Someone with great communication skills who can have real conversations with teams and guests.


• Someone who can inspire and engage their team to perform brilliantly.

A Day in a Life

• Running the shift and being responsible for the store in the General Manager’s absence.


• Providing exceptional customer service for our guests and ensuring the team are deployed in the most effective way to achieve this.


• Act as a role model for your team and be an ambassador for Ole and Steen, always reflecting our brand personality with a positive attitude and excellent standards.


• Driving the achievement of sales and other KPI’s as set by your General Manager and in line with any marketing campaigns or promotional offers.


• To provide a clear handover during shift changes and ensure each shift is reviewed, handovers and briefings are carried out and action plans are recorded and achieved.


• Demonstrate a high standard of bakery and personal presentation, ensuring good personal hygiene and uniform standards of self and team.


• Assist in the training and support of (new) team members including ongoing coaching and feedback.


• Open /close the store in line with company standards, including cleaning and maintaining brand standards.


• Learn new skills and grow with us.