Team Member

The Ferndale; Greater London; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive rate + tron

Training and development

Career progression and promotions

Team trips and socials

Employee Assistance Programme (EAP)

Referral scheme up to £1000

Birthday day off

Cycle to work

30% discount across pubs/bars/rests.

End-of-Year Staff Party & Prize draws

Job summary

The Ferndale in Greater London is seeking an Experienced Front of House Team Member to join our lively crew, delivering warm hospitality and a memorable guest journey in a fast-paced environment.

You’ll welcome guests, take orders with a smile, collaborate with a dynamic team, and reflect our brand in every interaction. We offer training, progression, and a friendly, award-winning workplace.

Qualifications

• Passionate about delivering outstanding guest-first service.
• Able to learn quickly, take initiative, and show personality.
• Thrives in a high-energy team environment.
• Willing to grow within a fast-moving, award-winning company.

Responsibilities

• Welcome guests with warmth, take orders with a smile, and ensure a memorable guest journey.
• Anticipate needs, deliver polished service, and leave guests feeling special.
• Stay cool and positive in a busy, high-energy environment.
• Collaborate with the team to reflect our brand in every interaction.
• Embrace learning and take on new responsibilities as you progress.

Skills

Guest-first service

Energetic personality

Initiative

Team collaboration

Brand representation

Job description

We’re on the hunt for an Experienced Front of House Team Member to join our lively crew.

Can you own the floor, wow our guests, and deliver service that sparkles? If hospitality is your jam, you communicate with flair, and you thrive in a fast-paced environment, we want to hear from you!

You Are:

• Passionate about delivering outstanding, guest-first service
• A quick learner who takes initiative and brings big personality (we’re proud to be part of the community, authentic, and celebrate individuality)
• Thriving in a high-energy venue with a fun-loving, supportive team
• Keen to grow and develop within a fantastic, award-winning company
• Ready to level up and build your career in a rapidly expanding, versatile business

What You’ll Do:

• Welcome guests with warmth, take orders with a smile, and ensure a smooth, memorable guest journey
• Anticipate needs, deliver polished service, and leave guests feeling special
• Stay cool and positive in a busy, high-energy environment
• Collaborate with the team to reflect our brand in every interaction
• Embrace learning and take on new responsibilities as you progress

What's in it for me:

• Competitive rate per hour + tronc
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Team trips, regular incentives and socials – a fun, family atmosphere
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme
• Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants
• End-of-Year Annual Staff Party & Prize draws!

If you’re ready to bring energy, warmth, and a can-do attitude to our floor, tell us what you’d bring to our team and why you’re excited about growing with a fast-moving, award-winning company. https://www.urbanpubsandbars.com/