Team Member

The Horseshoe; Greater London; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Training and development

Career progression

Team socials

Employee Assistance Programme (EAP)

Referral scheme up to £1000

Birthday day off

Cycle to work

Staff discount 30% across pubs/restos

End-of-Year Staff Party

Job summary

The Horseshoe in Greater London is seeking an Experienced Front of House Team Member to join our lively crew. You will welcome guests, take orders with a smile, and ensure a memorable guest journey.

You thrive in a fast-paced venue, bring personality, and are eager to grow with our award-winning company. Training and development are on offer, with regular new openings and a friendly, referral-friendly culture.

Qualifications

• Deliver outstanding guest-first service in a lively venue.
• Thrive in a fast-paced environment with a positive attitude.
• Communicate clearly and engage with guests and team members.
• Show initiative, energy, and a willingness to learn and develop.
• Contribute to a supportive, fun team culture.

Responsibilities

• Welcome guests with warmth and take orders with a smile.
• Ensure a smooth, memorable guest journey from arrival to departure.
• Stay calm and positive during busy periods and maintain high service standards.
• Collaborate with team to reflect the brand in every interaction.
• Embrace learning and take on new responsibilities as you progress.

Skills

Guest-first service

Fast-paced environment

Great communication

Team player

Personality

Job description

We’re on the hunt for an Experienced Front of House Team Member to join our lively crew.

Can you own the floor, wow our guests, and deliver service that sparkles? If hospitality is your jam, you communicate with flair, and you thrive in a fast-paced environment, we want to hear from you!

You Are:

• Passionate about delivering outstanding, guest-first service
• A quick learner who takes initiative and brings big personality (we’re proud to be part of the community, authentic, and celebrate individuality)
• Thriving in a high-energy venue with a fun-loving, supportive team
• Keen to grow and develop within a fantastic, award-winning company
• Ready to level up and build your career in a rapidly expanding, versatile business

What You’ll Do:

• Welcome guests with warmth, take orders with a smile, and ensure a smooth, memorable guest journey
• Anticipate needs, deliver polished service, and leave guests feeling special
• Stay cool and positive in a busy, high-energy environment
• Collaborate with the team to reflect our brand in every interaction
• Embrace learning and take on new responsibilities as you progress

What's in it for me:

• Competitive rate per hour + tronc
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Team trips, regular incentives and socials – a fun, family atmosphere
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme
• Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants
• End-of-Year Annual Staff Party & Prize draws!