Team Member

The Marlborough Head Pub; Greater London; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Competitive hourly rate + tronc

Training and development

Career progression opportunities

Team trips and socials

Employee Assistance Programme

Referral bonus up to £1000

Birthday day off

Cycle to work

30% staff discount

Annual staff party

Job summary

The Marlborough Head Pub is seeking an Experienced Front of House Team Member to join our lively crew. You’ll own the floor, engage guests with warmth, and deliver a memorable service that reflects our brand in a fast-moving setting.

We value individuals who communicate well, stay positive under pressure, and are eager to grow within our growing, award-winning company. Excellent customer interaction is rewarded with a competitive hourly rate and opportunities for progression.

Qualifications

• Passionate about delivering outstanding, guest-first service.
• Clear communication with guests and team members.
• Thrives in a fast-paced hospitality environment.
• Willing to learn and take on new responsibilities.
• Maintains a positive attitude and energy on shift.

Responsibilities

• Welcome guests with warmth and take orders with a smile.
• Ensure a smooth, memorable guest journey from arrival to departure.
• Anticipate guest needs and deliver polished service.
• Stay cool and positive in a busy, high-energy environment.
• Collaborate with the team to reflect our brand in every interaction.

Skills

Guest-focused service

Excellent communication

Fast learner

Team player

Positive attitude

Job description

We’re on the hunt for an Experienced Front of House Team Member to join our lively crew.

Can you own the floor, wow our guests, and deliver service that sparkles? If hospitality is your jam, you communicate with flair, and you thrive in a fast-paced environment, we want to hear from you!

You Are:

• Passionate about delivering outstanding, guest-first service
• A quick learner who takes initiative and brings big personality (we’re proud to be part of the community, authentic, and celebrate individuality)
• Thriving in a high-energy venue with a fun-loving, supportive team
• Keen to grow and develop within a fantastic, award-winning company
• Ready to level up and build your career in a rapidly expanding, versatile business

What You’ll Do:

• Welcome guests with warmth, take orders with a smile, and ensure a smooth, memorable guest journey
• Anticipate needs, deliver polished service, and leave guests feeling special
• Stay cool and positive in a busy, high-energy environment
• Collaborate with the team to reflect our brand in every interaction
• Embrace learning and take on new responsibilities as you progress

What's in it for me:

• Competitive rate per hour + tronc
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Team trips, regular incentives and socials – a fun, family atmosphere
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme
• Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants
• End-of-Year Annual Staff Party & Prize draws!

If you’re ready to bring energy, warmth, and a can-do attitude to our floor, tell us what you’d bring to our team and why you’re excited about growing with a fast-moving, award-winning company. https://www.urbanpubsandbars.com/