Team Manager – Operations

Cornerstone; Dundee; Hybrid; GBP 44,000 - 56,000; Full time

Benefits offered by this job

Pension 6% (12% total)

Maternity & family leave

Life assurance

HolidayPlus

Virtual GP

Employee Assistance Programme

Discounts (retail and leisure)

Job summary

SGN in Dundee is seeking a Team Manager (Operations) to lead field-based teams, manage operational activities within budget, and ensure safe, reliable service for customers. The role requires extensive gas industry knowledge and strong leadership.

You will oversee staff and contractors, drive performance improvements, and coach teams. A full clean UK driving license is essential; the position is full-time and salary range £44,400–£55,500 per year, dependent on skills.

Qualifications

• Extensive knowledge of the gas industry, legislation, and health and safety policies.
• Highly motivated with a flexible, positive approach to work.
• Strong leadership, organisational and problem-solving skills; initiative.
• Excellent communication skills across all levels.
• Commitment to safety and to coaching and leadership.
• Willing to work extra to support colleagues during high workloads.
• Primarily field-based; on-site driving team performance.
• Full clean UK driving license is essential.

Responsibilities

• Managing operational activities within budget allocations.
• Managing SGN employees and contractors across all operational activities.
• Providing a safe, efficient and effective service to customers.
• Managing performance, delivering improvements in performance by embracing innovation and challenging the norm.

Skills

Gas industry knowledge

Motivation

Leadership

Organisational skills

Problem-solving

Communication

Safety

Coaching

Team support

Field-based

Driving licence

Job description

Team Manager (Operations)

Dundee | £44.4k - £55.5k per annum (dependent on skills and qualifications)

Full-time

Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more.

REQ5850

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute…

• Managing operational activities within budget allocations.
• Managing both SGN employees and contractors across all the range of operational activities, including the Emergency, Repair, Replacement, Connections & Competency processes.
• Providing a safe, efficient and effective service to all of our customers.
• Managing performance, delivering improvements in performance by embracing innovation and challenging the norm.

What you will need

• An extensive knowledge of the gas industry, legislation, and related health and safety policies and procedures is essential.
• Highly motivated with a flexible and positive approach to work.
• Good leadership, organisational, diagnostic and problem-solving skills and be able to act on your own initiative.
• Effective communication skills at all levels, within and beyond your own team.
• Committed to safety and to providing coaching & leadership.
• Be prepared to do extra to support colleagues during high workloads and incidents.
• Be prepared to be mainly field based out on-site driving team performance
• A full clean UK Driving License is essential for this role

Not sure you meet every requirement?

Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives.

If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for – now or in the future.

Why SGN?

SGN leads pioneering research and development for a net-zero energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility, and a proud Gold member of the Armed Forces Covenant.

About us | Benefits | Diversity and inclusion

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.