First Call Operative

SGN; Banbury; Presencial; GBP 38.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Joint-contribution pension (6% / 12%)

Enhanced maternity & family leave

Life assurance

HolidayPlus

Virtual GP & EAP + discounts

Descripción de la vacante

SGN is hiring an Emergency Gas Responder (FCO) to join our field team across Oxford, Banbury, Bicester, and nearby towns. The role involves identifying gas leaks in homes and businesses, engaging with customers, and ensuring safe, reliable gas supply 24/7.

The base salary is £37,800 per year, rising to £42,000 after successful probation, with additional pay for standby and overtime. A pension, life assurance, and other employee benefits are included as part of a comprehensive package.

Formación

• A friendly and approachable attitude with excellent customer service skills.
• Current ACS qualification, CCN1 or CESPI, and ideally MET1-4.
• Flexible with 24/7 rota, including out-of-hours and weekends.

Responsabilidades

• Working independently in homes, businesses and outside to identify gas leaks and keep people safe.
• Engaging with customers across our network, speaking to them with confidence and knowledge, active listening and understanding their service issues.
• Resolving customer situations for a 10/10 customer service experience every time.
• Attending assigned gas escapes within a regulated deadline to ensure our service is robust, effective and customer-focused.
• Ensuring your van is well-maintained and equipped, carrying the equipment, tools and PPE required to achieve results and keep yourself safe.

Conocimientos

Customer service

Communication

Public interaction

Educación

ACS qualification

CCN1 or CESPI

MET1-4

Herramientas

Driving licence

Descripción del empleo

Emergency Gas Responder (FCO)

Oxford | Banbury | Bicester | Chipping Norton | Milton Keynes | Witney

Base salary: £37.8k per annum (increase to £42k upon successful completion of probationary period)

Once qualified your earning potential increases with additionally paid standby & overtime

• Joint-contribution pension from 6% (12% total)
• Enhanced maternity & family leave
• Life assurance
• HolidayPlus
• Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more

REQ6069

Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?

SGN has an outstanding reputation for providing excellent service to our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that - keeping our customers safe and warm. As we move closer to exciting net-zero energy system in the U.K, SGN are ahead of the curve in energy transformation, and you will be on the front line of cutting-edge improvements to our sector.

How you’ll support us on our mission to keep people safe and warm…

• Working independently in homes, businesses and outside to identify gas leaks and keep people safe
• Engaging with customers across our network, speaking to them with confidence and knowledge, active listening and understanding their service issues
• Resolving customer situations for a 10/10 customer service experience every time
• Using your ever-growing knowledge of gas services to problem solve complex situations and make situations safe for people, property and the environment
• Attending assigned gas escapes within a regulated deadline to ensure our service is robust, effective and customer-focused
• Ensuring your van is well-maintained and equipped, carrying the equipment, tools and PPE required to achieve results and keep yourself safe
• Being part of essential works to keep gas supply running to millions of people all year around and at any time day or night - standby and overtime opportunities apply for irregular hours.

You will need…

• A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public
• A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4
• You thrive in an environment involving public interaction, adapting to situations and remaining calm during situations
• You are curious, always wanting to learn and develop your skills. You seek knowledge from others and like to push and challenge yourself.
• You are flexible with working as part of a team rota that covers 24 hours a day, 365 days a year. This means out of hours and weekend working is standard. This is managed through a transparent rota and additional compensation is paid
• A full and valid UK manual driving licence is essential

If you don’t have all the qualifications, we would still love to hear from you…

we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.

Why SGN?

SGN leads pioneering research and development for a net-zero energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility, and a proud Gold member of the Armed Forces Covenant.

About us | Benefits | Diversity and inclusion

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.