Team Manager - Food - Witney

Marks and Spencer; Worcester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Marks & Spencer's team manager role in Food focuses on leading from the front on the shop floor, delivering standout service, and driving strong commercial results. You will manage a multi-skilled team, set high standards, and steer delivery in a fast-moving retail environment.

We seek confident, people-first leaders who can coach, develop and performance-manage with clarity and empathy, while embracing new ways of working and staying resilient under pressure.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness and ability to use data to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Natural role model for great service, inclusion, and M&S values.
• Leads by example, raises the bar, and takes pride in delivering results the right way.

Responsibilities

• Lead from the front on the shop floor, setting the pace and standards.
• Inspire your team to deliver standout service and strong commercial results.
• Drive a culture of five-star service, safety, availability and operational excellence.

Skills

Team leadership

Commercial awareness

Coaching & development

Conversations

Digital confidence

Adaptability

Service excellence

Leading through change

Job description

Summary

All the details

Team Manager

Join M&S as a Team Manager in Food, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we're looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through changeDigital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.

Are you ready for it?