Team Manager - Food - Banbury Area

Marks and Spencer; Banbury; Presencial; GBP 42 000 - 52 000; Tempo integral

Resumo da oferta

Marks & Spencer in Banbury is seeking a Designate Team Manager in Food to lead on the shop floor, set standards and drive excellent service. You will guide a multiskilled team, use data to sharpen commercial results, and coach colleagues to perform at their best under pressure.

This role demands bold decision-making, resilience, and a people-first leadership style that motivates the team daily. As a frontline leader, you will model outstanding service, support inclusion, and ensure safety and

Qualificações

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness with ability to use data and insights to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in having constructive conversations and handling pressure.
• Resilient and adaptable mindset to lead through change.
• Digital confidence and openness to new ways of working.
• Role model for service, inclusion, and company behaviour.

Responsabilidades

• Lead from the front on the shop floor to set pace and standards.
• Inspire and develop a multiskilled team to deliver strong commercial results.
• Own standards, safety, availability, and operational excellence.
• Utilise data and insights to optimise performance and customer experience.
• Champion inclusive service and behaviours across the team.

Conhecimentos

Team leadership

Commercial awareness

Coaching

Data-driven decisions

Digital confidence

Customer service focus

Change leadership

Descrição da oferta de emprego

Summary

Designate Team Manager - UK

All the details

Team Manager

Join M&S as a Team Manager in Food, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we're looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.