Team Manager - Food - Coventry Area

Marks and Spencer; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Job summary

Marks & Spencer is seeking a proactive Team Manager in Food to lead from the shop floor and drive high standards in a fast-paced retail environment. You will steer a multi-skilled team, deliver five-star service, and champion strong commercial performance through bold, data-informed decisions.

You will coach and develop colleagues, embrace change, and model inclusive, customer-first behaviours. This role requires resilient leadership and a hands-on approach on the shop floor.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness with the ability to use data to drive results.
• Experience coaching, developing and performance-managing teams with clarity and empathy.

Responsibilities

• Lead from the shop floor, setting the pace and standards for the team.
• Inspire and develop a multi-skilled team to deliver strong commercial results.
• Use data and insight to monitor performance and drive improvements.
• Handle difficult conversations with confidence and fairness.

Skills

Team leadership

Retail experience

Data-driven decisions

Coaching & development

Customer service focus

Adaptable under pressure

Tools

POS systems

Job description

All the details

Join M&S as a Team Manager in Food, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we're looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working

A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.