Team Manager - Fashion, Home & Beauty - Witney

Marks & Spencer Group; Witney; On-site; GBP 26,000 - 34,000; Full time

Job summary

Marks and Spencer invites applications for a Team Manager in Fashion, Home & Beauty. On the shop floor, you’ll lead from the front, set the pace and inspire your team to deliver standout service and strong commercial results.

You’ll be a confident, people-first leader who thrives in a fast-moving retail environment, coaches others for development, and embraces new ways of working to adapt through change while upholding our service standards and brand values.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

Responsibilities

• Lead on the shop floor, setting pace, raising standards and inspiring your team to deliver standout service and strong commercial results.
• Coach, develop and performance-manage team members with clarity and empathy.
• Maintain a culture of excellent service and brand values through consistent leadership and example.
• Drive continuous improvement through change, leveraging data and insight to improve store performance.

Skills

Team leadership

Data-driven mindset

Coaching & development

Conflict communication

Adaptability

Digital confidence

Customer service excellence

Job description

All the details

Join M&S as a Team Manager in Fashion, Home & Beauty, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M& S

What we're looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours