Team Manager - Food - Kidderminster and Bridgnorth Area

Marks and Spencer; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager in Food to lead from the front on the shop floor, setting the pace, raising standards and inspiring the team to deliver standout service and strong commercial results.

You will thrive in a fast-moving retail environment, coaching colleagues, using data to drive decisions and modelling inclusive, customer-focused behaviours. Ready to shape our in-store experience? Apply now.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive conversations and an adaptable mindset to lead through change.

Responsibilities

• Lead from the front on the shop floor to set pace, standards and service levels.
• Inspire and manage a multiskilled team to deliver strong commercial results.
• Own standards, safety, availability and operational excellence on the floor.
• Use data and insight to drive decisions and improvements in store performance.

Skills

Team leadership

Data-informed decision making

People development

Customer focus

Change management

Job description

All the details

Join M&S as a Team Manager in Food, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we're looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversationsA resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

Are you ready for it?