Team Manager - Food - Home Counties North

Marks and Spencer; Oxford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff discount

Career progression

Job summary

Marks & Spencer in Oxford is seeking a Team Manager in Food to lead from the front on the shop floor, setting the pace and raising standards. You will inspire your team to deliver standout service, strong commercial results, and a positive customer experience under pressure.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, coach others effectively, and drive improvements with data and insight.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.

Responsibilities

• Lead from the front on the shop floor, setting the pace and raising standards
• Inspire and manage a multi-skilled team to deliver standout service and strong commercial results
• Coach and develop colleagues, performance-manage with empathy and clarity
• Drive a culture of inclusion, great service and continuous improvement

Job description

Summary

Team Manager

All the details

Team Manager

Join M&S as a Team Manager in Food, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we're looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.