Team Manager - Food - Worcester Area

Marks and Spencer; Worcester; On-site; GBP 28,000 - 34,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager in Food on the shop floor to lead a multi-skilled team and drive standout service and commercial results.

You’ll set the pace, coach colleagues, and uphold standards under pressure, with a focus on inclusion, safe operations and delivering five-star customer experiences. This role demands confident, people‑first leadership in a fast-moving retail environment.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness; able to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity.
• Confident handling constructive conversations.
• Resilient and adaptable mindset to lead through change.
• Digital confidence and openness to new ways of working.
• Role model for great service, inclusion and M&S behaviour.
• Leaders who raise the bar, back their people and deliver results the right way.

Skills

Leading teams

Retail experience

Data-driven

Commercial awareness

Coaching

Performance management

Difficult conversations

Adaptable mindset

Digital confidence

Inclusion

Job description

All the details

Team Manager

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What Success Looks Like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What We’re Looking For

• Proven experience leading teams in a fast‑paced retail or customer‑focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.