Team Manager - Food - Southampton Area

Marks and Spencer; Hedge End; On-site; GBP 26,000 - 38,000; Full time

Job summary

Marks & Spencer in the UK is seeking a Team Manager in Food to lead from the front on the shop floor, set the pace, and raise standards to deliver standout service and strong commercial results. This is a high-visibility leadership role that puts customers first and requires confident decision-making under pressure.

You’ll coach and develop a multiskilled team, use data to drive decisions, and handle bold conversations with energy and empathy to help the store meet its goals while upholding our

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Ability to use data and insights to drive results.
• Strong coaching and performance management capabilities.

Responsibilities

• Lead on the shop floor to set pace, raise standards and deliver five-star service.
• Inspire and develop a multiskilled team to achieve commercial targets.
• Coach, performance-manage and give clear feedback with empathy.
• Drive improvements using data, insights, and customer feedback.

Skills

Team leadership

Commercial awareness

Coaching & performance management

Communication & empathy

Change leadership

Job description

Team Manager

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

Designate Team Manager - UK

All the details

Team Manager

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What Success Looks Like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What We’re Looking For

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.