Team Manager - Food - Torbay & Exeter Area

Marks and Spencer; Exeter; On-site; GBP 28,000 - 38,000; Full time

Job summary

Marks & Spencer in Exeter is seeking a Team Manager in Food to lead from the shop floor, drive standout service, and deliver strong commercial results. You’ll coach a multiskilled team, ensure standards, safety and availability, and embody our customer‑first culture in a fast-paced retail environment.

We’re looking for leaders who use data to inform decisions, communicate clearly, and inspire others to grow with M&S as it reshapes its stores for the next generation of customers.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness; able to use data to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Role model for great service, inclusion and M&S behavior.
• Leaders who raise the bar, back their people, and deliver results the right way.

Responsibilities

• Lead from the front on the shop floor to drive customer experience and commercial results.
• Set and maintain high standards of service, availability and safety.
• Coach and develop team to deliver five-star service and operational excellence.
• Use data and insight to drive results and improve store performance.
• Lead through change with resilience and positive leadership.

Skills

Team leadership

Data-driven decisions

Coaching & performance management

Commercial awareness

Communication skills

Adaptability

Digital literacy

Customer service mindset

Job description

Team Manager

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

Designate Team Manager - UK

All the details

Team Manager

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What Success Looks Like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What We’re Looking For

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.