Team Manager - Food - Stevenage

Marks and Spencer; Stevenage; On-site; GBP 28,000 - 36,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Team Manager in Foods to lead on the shop floor, drive standards, and inspire a multi-skilled team to deliver standout service and strong commercial results.

You will use data and insights to guide decisions, coach performance, and manage change with resilience in a fast-moving retail environment.

The role emphasizes people-first leadership, inclusion and delivering the right customer experience while upholding safety and availability.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused settings.
• Strong commercial awareness with data and insight usage to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in having constructive conversations and addressing performance.
• Highly adaptable and energetic to lead through change.
• Digital confidence and openness to new ways of working.

Responsibilities

• Lead and develop a multi-skilled team on the shop floor.
• Use data and insights to drive improved commercial results.
• Maintain high standards of service, safety, and stock availability.
• Coach, performance-manage and provide constructive feedback.
• Lead through change with resilience and adaptability.

Skills

Team leadership

Retail experience

Data-driven decisions

Performance management

Communication skills

Adaptability

Digital confidence

Inclusion & service

Job description

Team Manager - Foods - UK

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What Success Looks Like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What We’re Looking For

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.