Team Manager - Food - Salisbury

Marks and Spencer; Hedge End; On-site; GBP 26,000 - 35,000; Full time

Job summary

Marks and Spencer is seeking a Team Manager to lead from the shop floor, driving bold standards in service, availability, and safety. You will be empowered to shape the customer experience, coach a multiskilled team, and deliver strong commercial results even under pressure.

The role requires confident, people-first leadership in a fast-paced retail environment, with a focus on inclusion, service excellence, and continuous improvement at every shift.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the ability to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confidence in having constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Role model for great service, inclusion and M&S behaviour.

Responsibilities

• Lead a department on the shop floor, setting pace and standards.
• Inspire and develop a multiskilled team to deliver five-star service.
• Use data and insights to drive commercial results and optimize availability.
• Coach and performance-manage team members with clarity and empathy.
• Deliver strong standards of service, safety, and operational excellence.

Skills

Team leadership

Commercial awareness

Coaching

Communication

Adaptability

Digital confidence

Customer service

Job description

Team Manager

Join M&S as a Team Manager in Food where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

All the details

Designate Team Manager - UK,

Team Manager

Join M&S as a Team Manager in Food where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What Success Looks Like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What We’re Looking For

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.