Team Manager - Food - Poole & Bournemouth Area

Marks & Spencer Plc; Hurn, Ferndown; On-site; GBP 23,000 - 30,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager to lead from the shop floor, setting high standards in service, presentation and commercial delivery. You will guide a motivated team, champion customer focus and drive improvements through data insights.

You’ll thrive in a fast-moving retail environment, coaching staff, influencing outcomes and delivering results the right way under pressure.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence handling constructive conversations and adapting to change.

Responsibilities

• Lead from the shop floor, setting standards and inspiring the team.
• Ensure five-star service, strong merchandising and high standards of operation.
• Use data and insights to improve store performance and commercial results.
• Coach, develop and performance-manage team members with empathy.

Skills

Team leadership

Retail experience

Commercial awareness

Data-driven

Job description

Team Manager

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we’re looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.