Team Manager - Food - Poole & Bournemouth Area

Marks and Spencer; New Milton; On-site; GBP 30,000 - 36,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager to lead from the shop floor, driving standards, service quality and strong commercial results. You’ll coach a multiskilled team, use data to inform decisions, and model inclusive leadership in a fast-moving retail environment.

The role requires confident leadership, resilience and the ability to adapt to change while delivering outstanding customer experiences and commercial outcomes. Join us and help shape the future of M&S stores.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behavior.
• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.

Responsibilities

• Lead from the front on the shop floor to raise standards.
• Set pace, deliver standout service and strong commercial results.
• Coach and performance-manage the team with clarity and empathy.
• Use data and insights to drive store results.
• Lead through change with resilience and energy.
• Be a role model for service, inclusion and M&S values.

Skills

People leadership

Data-driven decisions

Coaching & development

Customer service focus

Change adaptation

Digital confidence

Inclusion & service

Job description

Team Manager

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What Success Looks Like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What We’re Looking For

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.